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Browsing SHA Articles and Chapters by Subject "quality of service"
Now showing items 1-2 of 2
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Restaurant Tipping and Service Quality: A Tenuous Relationship
(2001-02-01)[Excerpt] The connection between service quality and tip sizes is tenuous at best, as shown by an analysis of 14 studies that examined the relationship between service and tips. This meta-analysis of the studies sought to ... -
Tip Levels and Service: An Update, Extension and Reconciliation
(2003-10-01)Restaurant managers correctly believe that good tips discourage server turnover, but managers might not know the best ways to boost tips - because improving service quality doesn’t necessarily do it.
