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Browsing SHA Articles and Chapters by Subject "quality management"
Now showing items 1-2 of 2
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How Product Quality Drives Profitability: The Experience at Holiday Inn
(2001-06-01)Quality-management gurus have always assumed that maintaining product quality would improve profitability. It turns out that they are correct. -
The Role of Quality Practices in Service Organizations
(2003-01-01)The widespread interest in using quality management to improve organizational performance started in the manufacturing sector and later spread to service organizations. Quality management can be viewed as an approach to ...
