Now showing items 1-1 of 1

    • Service Capacity Design With an Integrated Market Utility-Based Method 

      Pullman, Madeleine E.; Goodale, John C.; Verma, Rohit (2000-01-01)
      [Excerpt] The purpose of this chapter is to present a model that integrates customer preferences and service design. In response to the need for interdisciplinary service management research, we present a framework that ...