Browsing School of Hotel Administration Collection by Subject "quality standards"
Now showing items 1-2 of 2
(1996-02-01)Hotel employees hear all about quality standards from the general manager and supervisors. But it’s not until managers demonstrate those principles that employees really learn that quality service means.
(1999-01-01)Three years of quality and operational performance data from 1,135 franchised Holiday Inn hotels were analyzed to determine the relationship between product quality and operational performance. Hotels with at least one ...