Now showing items 1-2 of 2

    • Continued Relevance of “Factors Driving Meeting Effectiveness” 

      Hinkin, Timothy R.; Tracey, J. Bruce (2003-10-01)
      [Excerpt] In 1997 we were approached by the directors of the International Association of Conference Centers (IACC) who asked us to conduct a study to determine whether conference centers were better than hotels for ...
    • The Service Imperative: Factors Driving Meeting Effectiveness 

      Hinkin, Timothy R.; Tracey, J. Bruce (2003-10-01)
      [Excerpt] American businesses spent over $100 billion in 1997 on business meetings, conferences, and training programs. To meet this demand, hotels and conference centers have made large investments in developing and ...