Now showing items 1-3 of 3

    • Service Capacity Design With an Integrated Market Utility-Based Method 

      Pullman, Madeleine E.; Goodale, John C.; Verma, Rohit (2000-01-01)
      [Excerpt] The purpose of this chapter is to present a model that integrates customer preferences and service design. In response to the need for interdisciplinary service management research, we present a framework that ...
    • Strategies for Integrating Capacity with Demand in Service Networks 

      Pullman, Madeleine E.; Thompson, Gary (2003-01-01)
      Service managers face the problem of simultaneously developing and implementing both capacity and demand management strategies. Often they must choose between marketing options, for shifting or increasing demand, or ...
    • Wholesalers and Caribbean Resort Hotels 

      Kimes, Sheryl E.; Lord, Douglas C. (1994-10-01)
      Although wholesalers play an important role in the Caribbean resort industry, hotel operators need to have more control over managing their own capacity.