Browsing School of Hotel Administration Collection by Subject "capacity"
Now showing items 1-3 of 3
(2000-01-01)[Excerpt] The purpose of this chapter is to present a model that integrates customer preferences and service design. In response to the need for interdisciplinary service management research, we present a framework that ...
(2003-01-01)Service managers face the problem of simultaneously developing and implementing both capacity and demand management strategies. Often they must choose between marketing options, for shifting or increasing demand, or ...
(1994-10-01)Although wholesalers play an important role in the Caribbean resort industry, hotel operators need to have more control over managing their own capacity.