Now showing items 414-433 of 1235

    • Gaining Maximum Benefit from Franchise Agreements, Management Contracts, and Leases 

      deRoos, Jan A. (2011-01-01)
      [Excerpt] As the owner of a hospitality property, you can be your own manager, as discussed in Chapter 17. But that chapter also outlined common ownership structures that are intended to maximize the value of your investment ...
    • Generalized Systematic Risk 

      Kadan, Ohad; Liu, Fang; Liu, Suying (2014-10-01)
      We generalize the concept of .systematic risk to a broad class of risk measures potentially accounting for high distribution moments, downside risk, rare disasters, as well as other risk attributes. We offer two different ...
    • Geo-demographic Differences in Knowledge about the Restaurant Tipping Norm 

      Lynn, Michael (2006-01-01)
      A national telephone survey indicated that knowledge about the restaurant tipping norm is greater among people who are White, in their 40’s to 60’s, highly educated, wealthy, living in metropolitan areas, and living in the ...
    • Getting Quality Out on the Street: A Case of Show and Tell 

      Brownell, Judi; Jameson, Daphne (1996-02-01)
      Hotel employees hear all about quality standards from the general manager and supervisors. But it’s not until managers demonstrate those principles that employees really learn that quality service means.
    • Getting Started 

      Sturman, Michael C. (2005-11-01)
      [Excerpt] In starting to write this message, I was struck by the fact that one of the hardest things of writing an article is getting started. To capture a reader's interest, make a case for the value of an article, and ...
    • Giraffes, Institutions and Neglected Firms 

      Arbel, Avner; Carvell, Steven A.; Strebel, Paul (1983-01-01)
      Certain securities - in particular, those of small capitalization firms - are generally unsuited to the investment requirements of financial institutions, hence attract minimal coverage by analysts. As a result, these ...
    • Give and You Shall Receive: Investing in the Careers of Women Professionals 

      Walsh, Kate; Fleming, Susan S.; Enz, Cathy A. (2016-01-01)
      Purpose – The purpose of this paper is to explore what organizations can do to facilitate the retention and advancement of women professionals into top leadership positions. A social exchange framework is applied to examine ...
    • Global Brand Expansion: How to Select a Market Entry Strategy 

      Dev, Chekitan S.; Brown, James R.; Zhou, Kevin Zheng (2007-02-01)
      When hotel firms expand internationally, they must determine the ownership strategy and the management strategy that will best maintain the firm’s competitive advantage. Those decisions are made separately from each other ...
    • Global Carnival Cruise Lines: Charting a New Brand Course 

      Dev, Chekitan S. (2006-08-01)
      Carnival Cruise Lines is the market leader in the low-price cruise market. Carnival achieved this position by emphasizing onboard activities, targeting a relatively young cruiser, using extensive television advertising, ...
    • GMs’ Responses to the Events of September 11, 2001 

      Enz, Cathy A.; Taylor, Masako S. (2002-02-01)
      Hotel managers’ actions after 9–11 included modifying marketing activities, reducing employees’ hours, and either postponing capital improvements (for lack of cash flow) or accelerating planned upgrades while business is slow.
    • Golf Course Revenue Management: A Study Of Tee Time Intervals 

      Kimes, Sheryl E.; Schruben, Lee W. (2002-01-01)
      Golf courses have two strategic levers, round duration control and demand-based pricing that they can deploy in a revenue management programme. Before embarking on a revenue management programme, golf courses must first ...
    • Good News for Buyers and Sellers: Acquisitions in the Lodging Industry 

      Canina, Linda (2001-12-01)
      [Excerpt] In the last two decades of the twentieth century the lodging industry experienced an unprecedented level of consolidation. In particular, mergers and acquisitions among lodging companies took place at record ...
    • Goodbye, Hello 

      Sherwyn, David (2007-02-01)
      [Excerpt] If, as Billy Joel once sang, “life is a series of hellos and goodbyes,” then this issue represents nothing more than the next step in a series of expected changes. I do believe, however, that even though hellos ...
    • Got Support? The Impact of Supportive Work Practices on the Perceptions, Motivation, and Behavior of Customer-Contact Employees 

      Michel, John W.; Kavanagh, Michael J.; Tracey, J. Bruce (2013-05-01)
      While scholars know a great deal about the operational challenges faced by customer-contact employees in the hospitality industry, there is much to be learned about the factors associated with the work context that influences ...
    • Grab Hold of the Grapevine 

      Brownell, Judi (1990-08-01)
      The grapevine. Faster than a speeding memo. More powerful than a posted notice. Able to span entire buildings in a single day. Here’s how you can use your operation’s grapevine as a fast, favorable communication line direct ...
    • Graduate-Level Education: A Survey of Stakeholders 

      Enz, Cathy A.; Renaghan, Leo M.; Geller, A. Neal (1993-08-01)
      As part of the redesign of Cornell’s professional master’s degree program, people with an interest in graduate business education were surveyed about the skills they consider important for career success.
    • Gratitude and Gratuity: A Meta-analysis of Research on the Service-tipping Relationship 

      Lynn, Michael; McCall, Michael (2000-01-01)
      The relationship between tip size and evaluations of the service was assessed in a meta-analysis of 7 published and 6 unpublished studies involving 2,547 dining parties at 20 different restaurants. Consistent with theories ...
    • Grooming Future Hospitality Leaders: A Competencies Model 

      Chung-Herrera, Beth G.; Enz, Cathy A.; Lankau, Melenie J. (2003-06-01)
      Competency models can be useful tools for identifying and grooming future leaders. Rather than base leadership assessment on personality traits or other unrelated characteristics, competency models specify the actions and ...
    • Group Forecasting Accuracy in Hotels 

      Kimes, Sheryl E. (1999-01-01)
      Yield management helps hotels more profitably manage the capacity of their rooms. Hotels tend to have two types of business: transient and group. Yield management research and systems have been designed for transient ...
    • Growing the Trust Relationship 

      Hart, Christopher W.; Johnson, Michael D. (1999-04-01)
      Practically every company today is geared up to satisfy its customers. "We do whatever it takes to satisfy our customers!" is the refrain. But does customer satisfaction go far enough? There is in fact, a wide gap between ...