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Browsing School of Hotel Administration Collection by Title
Now showing items 932-951 of 1235
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The Benefits and Measurement of Service Firms’ Performance Transparency: How and When Does Performance Transparency Pay Off?
(2015-11-01)Calls for increased transparency and reduced information asymmetry between service firms and their customers are getting louder in the marketplace. Yet, it remains unclear what exactly constitutes transparency in the eyes ... -
The Benefits of Staffing and Paying More: The Effects of Staffing Levels and Wage Practices for Registered Nurses on Hospitals’ Average Length of Stay
(2002-01-01)With health care costs rising, increased attention has been paid to the human resource practices of hospitals. This chapter examines the effects that staffing levels and wages of registered nurses have on hospitals' average ... -
The Best of Times, the Worst of Times: Differences in Hotel Performance Following 9/11
(2002-10-01)[Excerpt] Not all hotels participated equally in the recent industry plunge—brought on by both recession and terrorism—and not all are recovering at the same rate. By almost any measure the U.S. lodging industry as a whole ... -
The Commoditization of Starbucks
(2010-01-01)[Excerpt] Is the coffee empire that Starbucks built beginning to fall? In a memo sent to the senior management of the company in February 2007, Howard Schultz warned that Starbucks was in danger of losing its romance and ... -
The Compensation Conundrum: Does the Hospitality Industry Shortchange its Employees – and Itself?
(2001-08-01)[Excerpt] Compared to other industries, the service and hospitality industries employ a greater proportion of low-skill and part-time employees. Those workers generally earn less pay than do skilled or full-time workers. ... -
The Composition of Market Proxy in REITs Risk Premium Estimation
(2012-01-01)A market portfolio is constructed in this paper that is in the spirit of Roll (1977). It consists of equity assets, fixed-income securities, and real estate, and tests whether the real estate investment trust (REIT) risk ... -
The Composition of the Market Portfolio and Real Estate Investment Performance
(1990-01-01)This study investigates whether the composition of the market portfolio leads to different inferences on real estate performance. As a point of departure, this paper first explores whether the omission of assets in a market ... -
The Consequences of REIT Index Membership for Return Patterns
(2016-10-10)We study the impact of S&P index membership on REIT stock returns. Given the hybrid nature of REITs, their returns may become more like those of other indexed stocks and less like those of their underlying properties. The ... -
The Consequences of REIT Index Membership for Return Patterns
(2017-06-26)The impact of stock market index membership on REIT stock returns is unclear. Returns may become more like those of other indexed stocks and less like those of their underlying properties. Taking advantage of the inclusion ... -
The Construction of Professional Identity
(2016-01-29)[Excerpt] The classification of ‘professions’ has been a debated topic (Abbott, 1988; Friedson 2001), with several researchers putting forth varying criteria which distinguish a profession from other occupations. Previously, ... -
The Contrast Model of Similarity and Comparative Advertising
(1988-10-01)Two studies are reported which examine the existence of attribute redundancy as well as consumers' ability to perceive attribute redundancy in consumer information environments. The results of the first study suggest that ... -
The Contribution of Norm Familiarity to Race Differences in Tipping Behavior: A Replication and Extension
(2014-08-01)A large web-based survey found that (a) awareness of the 15% to 20% tipping norm partially mediates Black–White and Hispanic–White differences in restaurant tip size and (b) norm awareness predicts restaurant tip size for ... -
The Cost of Turnover: Putting a Price on the Learning Curve
(2000-06-01)Employee turnover does more than reduce service quality and damage employee morale—it hits a hotel's pocketbook. -
The Culture of Social Science Research
(1992-01-01)[Excerpt] This paper is valuable to any social scientist, whether he or she studies culture or not, because it empirically investigates the extremely important question of the linkage of theory and practice. Barley, Meyer, ... -
The Customer's Role in the Service Encounter: The Effects of Control and Fairness
(2003-06-01)Two key elements of service satisfaction for customers are the perception that they have at least some control or choice and that the service provider is being fair. That notion was tested in a video-based experiment in ... -
The Desire for Unique Consumer Products: A New Individual Differences Scale
(1997-01-01)In this article we examine individual differences in the desire for unique consumer products. We identify several of the antecedents and consequences of this variable and argue that a new scale to measure it is needed. ... -
The Determinants of Homebuilder Stock Price Exposure To Lumber: Production Cost Versus Housing Demand
(2012-09-01)We study the economic linkage between homebuilder stock market performance and commodity futures market information on a major component of building materials—lumber. The price of lumber plays a dual role in determining ... -
The Determinants of Organizational Form Changes: Evidence and Implications from Real Estate
(1997-01-01)We study changes in the real estate industry among organizational forms with varying degrees of restrictiveness and document the associated changes in profitability, free cash flow, debt, dividends, and investment policies. ... -
The Differential Effects of the Quality and Quantity of Online Reviews on Hotel Room Sales
(2014-11-01)While it is generally accepted that hotel reviews and ratings posted on travel websites drive hotel sales and revenue, the effects of reviews can be parsed into volume (the number of reviews about a hotel) and valence (the ... -
The Differential Processing of Product Category and Noncomparable Choice Alternatives
(1989-12-01)This article contrasts consumer choice processing of single products from different categories (noncomparable alternatives) with the processing of multiple products from different categories (product category alternatives). ...
