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Browsing School of Hotel Administration Collection by Title
Now showing items 373-392 of 1235
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Evaluating the Impact of Human Resources: Identifying What Matters
(2004-11-01)Human resources (HR) management constitutes a blend of human-capital practices, some of which are required for corporate maintenance, but others of which create value for a company. The task that faces HR managers who seek ... -
Evolution and Diffusion of the Michigan State University Tradition of Organizational Communication Network Research
(2005-01-01)This article documents the 30-year history of communication network research at Michigan State University (M.S.U.), providing a case study of the evolution and diffusion of an academic innovation. Three past and continuing ... -
Evolutionary Change in Product Management: Experiences in the Car Rental Industry
(1995-09-01)[Excerpt] Car rental companies offer customers various combinations of car types, rental periods, and pickup and return locations, as well as insurance and refueling options. Hertz developed its yield management system ... -
Evolutionary Perspectives on Consumer Behavior: an Introduction
(1999-01-01)The human mind is a collection of functionally specialized, content-specific mechanisms that were designed by natural selection to solve the adaptive problems faced by our evolutionary ancestors. Thus, evolutionary analyses ... -
Examining the Characteristics and Managerial Challenges of Professional Services: An Empirical Study of Management Consultancy in the Travel, Tourism, and Hospitality Sector
(2016-04-01)This paper finds that OM's 'one-size-fits-all' characterization of professional services, namely high levels of customer engagement, extensive customization, knowledge intensity, and low levels of capital intensity, does ... -
Executive Career Management: Switching Organizations and the Boundaryless Career
(2007-01-01)There has been little research examining executives who change jobs by specifically following these individuals both before and after their employer changes. By incorporating research on the boundaryless career [Arthur, ... -
Executive Conflict Management: Keys to Excellent Decisions and Smooth Implementation
(1996-12-01)Expressing differences openly leads to high-quality strategic decisions, and resolving those differences through collaboration is a key to implementation. -
Exotic Reservations – Low Price Guarantees
(2008-01-01)The increase in the volume of internet online bookings has had a major impact on distribution channels in the hotel industry. The popularity of such services stems from the consumers' desire to obtain the lowest rate within ... -
Expanding the Frontier One Asset at a Time
(2005-05-12)We study the mean-variance optimization problem when investment opportunities are changing. We add a new risky asset to a set of n risky assets. An analytical relation between the original and the new minimum-variance ... -
Expatriate Adjustment and Effectiveness: The Mediating Role of Managerial Practices
(2009-01-01)The purpose of this study was to examine the mediating effects of relations-oriented managerial behaviors on the relationship between two modes of expatriate adjustment—role innovation and personal change—and contextual ... -
Expatriate Managers: Reasons for Failure and Implications for Training
(1997-02-01)The high incidence of expatriate U.S. managers' being unable or unwilling to complete their overseas assignments suggests that more needs to be done to prepare those managers and their families. -
Expectations, Perceived Performance, and Customer Satisfaction for a Complex Service: The Case of Bank Loans
(1996-04-01)The models currently used to describe customers' satisfaction with products and services presume that customers have well-formed performance expectations. The present study uses data from the Swedish Customer Satisfaction ... -
Experiments and Quasi-experiments: Methods for Evaluating Marketing Options
(2003-04-01)[Excerpt] Hospitality executives have available a number of different research methodologies and tools to aid them in decision making. Each methodology is valuable in its own way, but no single technique can provide all ... -
Exploring Behavioral Differences Between New and Repeat Cruisers to a Cruise Brand
(2017-11-08)The modern leisure cruise industry is one of the most dynamic and profitable sectors of the global tourism industry. However, the cruise industry has entered a maturity stage in North America, the largest cruise market in ... -
Exploring New Research Frontiers in Offshoring Knowledge and Service Processes
(2008-01-01)This paper provides an introduction to a special issue on the offshoring of service and knowledge work. Brief descriptions are provided for 13 papers that fall into three categories including strategic and organizational ... -
Exploring Resource Efficiency Benchmarks for Environmental Sustainability
(2012-08-01)Successful environmental sustainability (ES) initiatives aim for simultaneous environmental and economic benefits. Benchmarking these initiatives must therefore account for environmental and economic outcomes. To this end, ... -
Exploring the Effect of Culture on How Pay-For-Performance Affects Turnover: A Multi-Level Longitudinal Study on 24 Countries
(2006-01-01)While research has shown that pay-for-performance plans affect the curvilinear relationship between performance and turnover, all of this research has been conducted on samples of employees from the United States. In this ... -
Exploring the Linkages Between Quality System, Service Quality, and Excellence: Service Providers
(2002-01-01)This study explores the linkages between quality system, employee service-quality culture, and performance excellence in the banking industry operating in a turbulent business environment. Properly conducted quality culture ... -
Exploring the Strategic Ground for Listening and Organizational Effectiveness
(2008-01-01)This paper proposes that strategic plans are most likely to be implemented successfully when hospitality leaders listen well and when hospitality organizations develop strong learning environments. It is proposed that ... -
Exploring the Use of the Abbreviated Technology Readiness Index for Hotel Customer Segmentation
(2009-08-01)Traditional tools used for segmenting hotel clientele rely on demographic and hotel-use characteristics (such as desired room type). However, with the emergence of self-service technologies and with technology-based ...
