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Browsing School of Hotel Administration Collection by Title
Now showing items 168-187 of 1235
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Black-White Differences in Beliefs about the U.S. Restaurant Tipping Norm: Moderated by Socio-Economic Status?
(2012-01-01)A re-analysis of two national telephone surveys found that black-white differences in awareness that it is customary to tip a percentage of the bill declined as socio-economic status increased. However, black-white differences ... -
Black-White Differences in Tipping of Various Service Providers
(2004-01-01)Data from a national telephone survey revealed four general patterns in the tipping behaviors of Blacks and Whites. First, Blacks appear more likely than Whites to stiff commonly encountered service providers, but not less ... -
Black-White Differences in Tipping: Moderated by Socio-Economic Status?
(2012-01-01)Two studies examining the role of SES as a moderator of Black-White differences in tipping found that higher socio-economic status reduced Black-White differences in stiffing and flat tipping, but increased Black-White ... -
Black-White Wage Gap Among Restaurant Servers: A Replication, Extension, and Exploration of Consumer Racial Discrimination in Tipping
(2013-01-01)There is a rich history of social science research centering on racial inequalities that continue to be observed across various markets (e.g., labor, housing, and credit markets) and social milieus. Existing research on ... -
Blackjack in the Kitchen: Understanding Online Versus Casino Gambling
(2009-02-01)About $10 billion a year is spent by consumers worldwide on online gambling, and that number continues to grow. We present a qualitative, image-based study of 30 Las Vegas online and casino gamblers. By examining online ... -
Blind Spots, the Rear View Mirror, and A Road Map for Cultural Diversity
(1990-01-01)[Excerpt] Imagine a man driving down a street that he has driven everyday for the past 10 years. In the years that he has driven on this street, it has always been one-way. Over time, this driver has become so familiar ... -
Boundaryless Careers in the US Film Industry: Understanding Labor Market Dynamics of Network Organizations
(1997-01-01)The increasing use of networks, strategic alliances and other inter-firm forms of organizing create inter-firm or boundaryless careers. We suggest that by examining career systems, we can better understand these new forms ... -
Brand Europe: European Integration and Tourism Development
(2003-10-01)[Excerpt] A lot of water has flowed under the Pont Neuf since we first exhorted European trade-policy makers not to ignore the tourism opportunity afforded by European integration. Since then, tourism flows to Europe have ... -
Brand Extension and Customer Loyalty Evidence from the Lodging Industry
(2002-08-01)[Excerpt] Building and successfully managing strong brands is considered to be one of the key drivers of success in the hotel industry. CEOs of hotel companies that own brands recognize that brand equity drives stock price ... -
Brand Revitalization
(2014-11-01)In this essay, we discuss brand revitalization in the context of a revitalization process undertaken by of one of India’s iconic hotel brands: The Park Hotels. The leadership team of The Park Hotels, in collaboration with ... -
Brand Rights and Hotel Management Agreements: Lessons from Ritz-Carlton Bali’s Lawsuit against the Ritz-Carlton Hotel Company
(2010-05-01)In this article, the authors consider the managerial implications of a recent lawsuit, P. T. Karang Mas Sejahtera v. The Ritz-Carlton Hotel Company, LLC, in which a jury found for the plaintiff, the owner of the Ritz-Carlton ... -
Branding Hotels
(2009-01-01)[Excerpt] The hotel business has become a business of brands. Price Waterhouse Coopers estimates that there are over 300 hotel brands today with no one brand dominating the market. Every major brand management issue (brand ... -
Brands Across Borders: Determining Factors in Choosing Franchising or Management Contracts for Entering International Markets
(2002-12-01)[Excerpt] Contractual arrangements such as franchises and management contracts have long been popular means by which hotel companies enter international markets. This study examines the factors that hotels consider in ... -
Bridging Aficionados’ Perceptual and Conceptual Knowledge to Enhance How They Learn from Experience
(2010-12-01)The aficionado consumer is one who consumes and enjoys a hedonic product regularly but has failed to obtain product expertise from his/her many experiences. We conceptualize the aficionado as having asymmetric perceptual ... -
Bright Ideas: Smart Choices in Restaurant Lighting
(2013-08-01)Whether you choose off-the-shelf or custom, you'll want your lighting design to be on-trend with current styles in restaurant interior design. Your guests are blogging, posting, tweeting and otherwise spreading the word ... -
British Investment Overseas 1870-1913: A Modern Portfolio Theory Approach
(2005-04-01)Many scholars have asked whether British investors benefited from overseas investment investing in the 19th century and whether this export of capital had negative effects. We re-visit the issue using modern portfolio ... -
Broadening the Foreign Market Entry Mode Decision: Separating Ownership and Control
(2002-12-01)This paper argues that the ownership and control dimensions of foreign market entry mode choice should be separated, and that foreign market entry mode decisions should be expanded to business activities beyond production ... -
Build for Comfort and for Speed: Designing Your Dining Room Seating for Maximum Performance
(2009-01-01)[Excerpt] When we think about restaurant design, most of us think first about how the space looks: what furniture, what materials, what colors, what lighting and what signage. We think about what makes the restaurant feel ... -
Building a Bridge From the Other Bank: This Issue’s Focus on Research Methods and Tools for Hospitality Management
(2003-04-01)General managers, restaurant managers, and corporate officers may have little enough time to stop and consider what kind of research projects in which to partake. After all, such research often yields only an incremental ... -
Building and Managing Your Brand
(2011-01-01)[Excerpt] Have you eaten at Zoup!, Smashburger, or Big Al's Steaks? Have you stayed at Andaz, Aloft, or Element? If you haven't yet experienced one of these products, let alone heard of them, it's probably because they are ...
