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Browsing School of Hotel Administration Collection by Title
Now showing items 705-724 of 1235
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Palapa Politics
(2006-02-01)A 350-room Caribbean hotel has extremely high demand for its 92 beachfront palapas. It can offer these palapas to guests on a first-come, first-served basis or it can charge the guests a daily rental fee. The question ... -
Partner Selection in Market-Driven Strategic Alliances
(1997-09-01)How should one select a strategic alliance partner? An answer to this question is provided by extending the literature on symbiotic marketing and focussing [sic] attention on market-driven strategic alliances. Such alliances ... -
Perceived Fairness of Demand-based Pricing for Restaurants
(2002-02-01)Variable pricing in restaurants—for example, by day part or weekends versus weekdays—is likely to be okay with customers provided the different price schemes seem fair. -
Perceived Fairness of Revenue Management in the US Golf Industry
(2003-01-01)Experience in other industries has shown that revenue management can increase revenue without affecting customer satisfaction. Revenue management, however, is underutilized in the golf industry, as customers are believed ... -
Perceived Fairness of Yield Management
(1994-02-01)Applying yield-management principles to rate structures is complicated by what consumers perceive as unfair practices. -
Perceived Service Encounter Pace and Customer Satisfaction: An Empirical Study of Restaurant Experiences
(2009-01-01)Purpose- Restaurant operators can process a greater number of customers and increase revenues by reducing service encounter duration during high demand periods. Actions taken to reduce duration may be experienced by customers ... -
Perceptions of Effective Listeners: A Management Study
(1990-09-01)Listening is a vital management skill. To find out more about how managers’ listening is perceived in an organizational context, researchers administered a questionnaire to 144 managers and 827 of their subordinates in 6 ... -
Performance Evaluation with High Moments and Disaster Risk
(2014-07-01)Traditional performance evaluation measures do not account for tail events and rare disasters. To address this issue, we reinterpret the riskiness measures of Aumann and Serrano (2008) and Foster and Hart (2009) as performance ... -
Performance Monitor
(2002-01-01)Revenue management has experienced tremendous growth since its inception in the airline industry. The practice of dynamically pricing a perishable product across different market segments continues to be applied across an ... -
Performance Monitor: The Opportunity Costs of Revenue Management
(2004-01-01)Revenue management (RM) brings rational approaches to pricing for goods and/or services with a limited shelf life. The practice of dynamically pricing a perishable product across different market segments continues to be ... -
Perhaps I'm Protesting Too Much, But...
(2006-01-13)[Excerpt] In his December 27th column. Stanley Turkel criticized Gary Thompson's response to the criticism that the Cornell Quarterly is too academic. In a survey, a significant percentage of readers of the Cornell Quarterly ... -
Personal Advertisements: Sources of Data about Relationships
(1985-01-01)Personal advertisements are a growing means of meeting other people and establishing relationships. The variety of these advertisements makes them an excellent source of data for social science research, but this interesting ... -
Personal style of on-site food service managers
(2000-01-01)Myers-Briggs Type Indicators (MBTI) assess preferences based on Carl Jung’s theory of psychological types. They are widely used in organizational development, management and leadership training, and team building. This ... -
Personality and Career Development: A Study of Gender Differences
(1994-04-01)What are the “right” personality traits for career success in hospitality management? -
Personality Effects on Tipping Attitudes, Self-Reported Behaviors and Customs: A Multi-Level Inquiry
(2008-01-01)Two studies replicate and extend Lynn’s (2000) research on national personality and tipping customs. Study 1 finds that national extraversion and psychoticism, but not neuroticism, are related to customary tip sizes. Study ... -
Physical Therapist Assistants’ Perceptions of the Documented Roles of the Physical Therapist Assistant
(1995-12-01)Background and Purpose. This study investigated physical therapist assistants' (PTAs) perceptions of the documented roles of PT As and compared those perceptions with those of physical therapists from a previous study. ... -
Physical Therapist Assistants’ Perceptions of the Documented Roles of the Physical Therapist Assistant: A Response to Lippert’s Reply
(1995-12-01)[Excerpt] We would like to thank Lynn Lippert for her thoughtful and supportive commentary on our article dealing with physical therapist assistants’ (PTAs’) perceptions of documented PTA roles. We agree with her position ... -
Physical Therapists’ Perceptions of the Roles of the Physical Therapist Assistant
(1994-06-01)This longitudinal study investigated physical therapists' perceptions of the roles of physical therapist assistants (PTAs). In 1986, a questionnaire describing 79 physical therapy activities was distributed to a random ... -
Physician Workload and the Canadian Emergency Department Triage and Acuity Scale: the Predictors of Workload in the Emergency Room (POWER) Study
(2009-07-01)Introduction: The Canadian Emergency Department Triage and Acuity Scale (CTAS) is a 5-level triage tool used to determine the priority by which patients should be treated in Canadian emergency departments (EDs). To determine ... -
Planning and Programming a Hotel
(2011-01-01)[Excerpt] If you are planning a hotel you must balance functional, layout, and aesthetic issues to develop a property that simultaneously meets the needs of the guests, the staff, and the owner. In general, five-star ...
