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Browsing School of Hotel Administration Collection by Title
Now showing items 558-577 of 1235
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Job Sharing: A Potential Tool for Hotel Managers
(2002-10-01)Job sharing took on a new meaning when it allowed NYC hotels to avoid laying off key staff members. -
Joint Leverage and Maturity Choices in Real Estate Firms: The Role of the REIT Status
(2014-01-01)We explore the interdependence of leverage and debt maturity choices in Real Estate Investment Trusts (REITs) and unregulated listed real estate investment companies in the U.S. for the period 1973-2011. We find that the ... -
Journal Writing: Exercises In Creative Thought and Expression
(1987-11-01)Claims that today’s college students are less able writers than their predecessors in some “Golden Age” of university instruction are legion in the discourses of college educators. Asking students to keep a journal using ... -
Joy and Disappointment in the Hotel Experience: Managing Relationship Segments
(2009-01-01)Purpose – The objective of this research is to provide insight into the management of service quality and emotions across customer relationships in the business‐to‐consumer market and to identify which segmentation method, ... -
Judging Similarity among Strings Described By Hierarchical Trees
(1982-08-01)The paper compares the tree-theoretical model of similarity judgement (in which the similarity between two objects is a function of the distance between them in a conceptual tree) with an averaging model of similarity ... -
Justice as a Dynamic Construct: Effects of Individual Trajectories on Distal Work Outcomes
(2011-01-01)Despite an amassing organizational justice literature, few studies have directly addressed the temporal patterning of justice judgments and the effects that changes in these perceptions have on important work outcomes. ... -
Key Issues in Strategic Human Resources
(2010-01-01)[Excerpt] This chapter, on strategic human resource management (SHRM), is really not for the hospitality human resources (HR) director. We already believe—whether through education and training, through insight gained from ... -
Key Organizational Resources and the Sustainable Competitive Advantage of Cornell University’s School of Hotel Administration: Suggestions for Tourism & Educational Programs in China
(2006-01-01)Tourism and hospitality scholars and educational institutions in developing countries can benefit from systematic analysis of their counterparts in developed countries. Using the framework of sustainable competitive ... -
Labor Scarcity, Finance, and Innovation: Evidence from Antebellum America
(2018-03-18)This paper establishes labor scarcity as an important economic channel through which access to finance shapes technological innovation. We exploit antebellum America, a unique setting with (1) staggered passage of free ... -
Labor Scheduling Using NPV Estimates of the Marginal Benefit of Additional Labor Capacity
(1995-07-01)An extensive literature exists on the problems of daily (shift) and weekly (tour) labor scheduling. In representing requirements for employees in these problems, researchers have used formulations based either on the model ... -
Labor Scheduling, Part 1: Forecasting Demand
(1998-10-01)This paper focuses on forecasting demand for services, the first of a four-part series on developing effective workforce schedules. Serving customers well, at a reasonable cost, requires the proper number and mix of ... -
Labor Scheduling, Part 2: Knowing How Many On-duty Employees to Schedule
(1998-12-01)[Excerpt] You've figured out how many customers to expect, and now you need to decide how many employees to schedule. Alas, to do that well is more complicated than you might think. Labor scheduling constitutes a large ... -
Labor Scheduling, Part 3: Developing a Workforce Schedule
(1999-02-01)[Excerpt] “Who will help me bake this bread?,” asked the little red hen. “Not I,” said the dog. “Not I,” said the cat. “Not I,” said the mouse. “Then I will,” said the little red hen. Workforce scheduling a balancing act ... -
Labor Scheduling, Part 4: Controlling Workforce Schedules in Real Time
(1999-06-01)[Excerpt] Deploying labor effectively is one of the most important tasks that front-line managers perform in service organizations. When a restaurant has too few employees, or its employees have the wrong skills, the result ... -
Labor Scheduling: A Commentary
(2003-12-01)[Excerpt] Labor scheduling-which involves putting the proper number of people in the right jobs at the correct time-is simple to say, but a challenge to accomplish. In the late 1990s the Cornell Hotel and Restaurant ... -
Labor Staffing and Scheduling Models for Controlling Service Levels
(1997-06-01)The problems of labor staffing and scheduling have received substantial attention in the literature. We introduce two new models of the labor staffing and scheduling problems that avoid the limitations of existing models. ... -
Leader Mistreatment, Employee Hostility, and Deviant Behaviors: Integrating Self-uncertainty and Thwarted Needs Perspectives on Deviance
(2012-01-01)Integrating self-uncertainty management and thwarted needs perspectives on leader mistreatment and workplace deviance, we examine when and why leader mistreatment is associated with workplace deviance. We propose that ... -
Leadership in the Service of Hospitality
(2010-05-01)The definition of leadership has changed considerably in the past one hundred years, beginning with the “great man” concept and, more recently, focusing on “transformational leadership.” The next step in leadership evolution ... -
Leading on Land and Sea: Competencies and Context
(2008-01-01)The purpose of this study was to identify the competencies hospitality unit leaders perceived to be most critical for career development, and to determine whether perceptions of the importance of various skills and ... -
Learning to Become a Taste Expert
(2018-06-01)Evidence suggests that consumers seek to become more expert about hedonic products to enhance their enjoyment of future consumption occasions. Current approaches to becoming expert center on cultivating an analytic mindset. ...
