JavaScript is disabled for your browser. Some features of this site may not work without it.
Browsing School of Hotel Administration Collection by Title
Now showing items 195-214 of 1235
-
Can Customers Detect Script Usage in Service Encounters? An Experimental Video Analysis
(2012-01-01)Service scripts are predetermined guides for employees to follow when delivering service to customers. Some services require employees to strictly follow a script, whereas others use scripts more flexibly, if at all. Extant ... -
Can Fund Managers Select Outperforming REITs? Examining Fund Holdings and Trades
(2011-10-01)Despite at least six empirical studies published since 2000 designed to assess fund managers’ Real Estate Investment Trust (REIT)-selection ability, their skill remains in question. Unlike previous studies, we examine fund ... -
Can the Sun Rise on Sunset? A Case in Human Resources and Organizational Behavior
(2002-08-30)Events at the Sunset Hotel illustrate the numerous human resources issues that can develop when a senior manager who was passed over for promotion distorts messages and undermines his supervisor’s constructive change ... -
Capacity- and Demand-Management Decisions at a Ski Resort
(2002-12-01)[Excerpt] Capacity planning is a dominant issue when developing hospitality-operations strategies. From relatively small-scale settings such as restaurants to massive venues such as cruise ships and theme parks, managers ... -
Capital Expenditures, Asset Dispositions, and the Real Estate Cycle
(2017-05-01)Recent empirical research provides evidence on the asset disposition choices of individual and institutional real estate investors that is consistent with the `disposition effect'. We propose a value-add investment strategy ... -
Capturing Customer Heterogeneity using a Finite Mixture PLS Approach
(2002-07-01)An approach for capturing unobserved customer heterogeneity in structural equation modeling is proposed based on partial least squares. The method uses a modified finite-mixture distribution approach. An empirical analysis ... -
Carnival Cruise Lines: Burnishing the Brand
(2006-08-01)The case of Carnival Cruise Lines chronicles the company’s birth and development as it redefined the leisure cruise industry. With a theme of “Fun Ships” and low pricing, Carnival appealed to a diverse market. Under the ... -
Categorizing Cruise Lines by Passenger Perceived Experience
(2017-09-01)In the travel and hospitality industries, categorization of products, brands, and experiences permit efficient comparison and evaluation that aids decision making—from consumer choice to organizational strategy. However, ... -
Caveat Compounder: A Warning about Using the Daily CRSP Equal-Weighted Index to Compute Long-Run Excess Returns
(1998-02-01)This paper issues a warning that compounding daily returns of the Center for Research in Security Prices (CRSP) equal-weighted index can lead to surprisingly large biases. The differences between the monthly returns ... -
Challenges and Opportunities in Healthcare Volunteer Management: Insights from Volunteer Administrators
(2013-01-01)Volunteer administrators from 105 hospitals in five states in the northeast and southern United States provided open-ended survey responses about what they perceived to be the most pressing challenges and opportunities ... -
Characteristics and Performance of Real Estate Brokers and Salesmen in the Hawaiian Islands
(1977-01-01)[Excerpt] Since 1968, there has been a rapid growth rate in the number of real estate licensees. The total active licensees (brokers and salesmen) has increased 187% from June 309 1968 (3,267 licensees) to January 21, 1977 ... -
Characterizing Generation Z and its Implications to Booking Practices in the Hotel Industry
(2019-04-01)In an evaluation of preceding research, this study explores the characterization of Generation Z and, through a carefully designed questionnaire, its impact on consumer booking practices to prepare the hotel industry to ... -
Checking the Checks: A Survey of Guest-Check Accuracy
(1987-11-01)Inaccurate guest checks represent lost revenue. And the frequency of check errors is higher than many restaurateurs might think. -
Cherry-Picking Customers by Party Size in Restaurants
(2011-01-01)This paper examines the phenomenon of cherry-picking customers—serving the high value customers and denying service to low value customers. These actions are fundamental to revenue management, but have received essentially ... -
Child-Care Programs That Make Sense
(1993-02-01)The best employers provide child-care resources to their employees, thereby reaping the benefits of happier and more productive workers. -
China and the World Financial Markets 1870-1930: Modern Lessons From Historical Globalization
(2001-10-16)In this paper we review evidence about the development of the Chinese capital markets over a crucial period in world market history, and place that development in the context of world financial markets at the time. Despite ... -
Choice Between Non-Equity Entry Modes: An Organizational Capability Perspective
(2002-06-01)Many studies have examined the choice between different types of equity and non-equity modes; however, none has focused on the choice between different types of non-equity modes that service firms employ routinely. This ... -
Choice Models and the Hospitality Business Environment
(2010-01-01)[Excerpt] The purpose of this chapter was to introduce discrete choice analysis within the context of the hospitality industry. For a hospitality firm to be successful, it is necessary that sophisticated customer choice ... -
Choose Your Own Price: an Exploratory Study Requiring an Expanded View of Price's Functions
(1990-01-01)The existing consumer behavior literature generally presents prices as costs which consumers try to minimize and/or as cues which consumers use to judge quality. This limited perspective on price's functions assumes that, ... -
Choosing Union Representation: The Role of Attitudes and Emotions
(2014-03-01)In the United States, most unions are recognized by a majority vote of employees through union representation elections administered by the government. Most empirical studies of individual voting behavior during union ...
