School of Hotel Administration

Firms should be able to apply the time-based philosophy of revenue management to their sales forces. To do so requires a revision in the way most sales divisions traditionally have viewed salesperson time. Hence, a different ...

For more than a decade, the employment law community, including the plaintiffs’ bar, the defense bar, and a cavalcade of academicians, has fiercely debated the use (or misuse, as some argue) of arbitration for the adjudication ...

Behavioral integrity is the perceived fit between espoused and enacted values. We propose that the maintenance of behavioral integrity is a highly problematic and consequential element of the successful management of change. ...

This paper focuses on the perceived pattern of alignment between a manager's words and deeds, with special attention to promise keeping, and espoused and enacted values. It terms this perceived pattern of alignment “Behavioral ...

As the four environmental champions here demonstrate, operating a "green" hotel is not only good practice but good business.

By making their rooms as home-like as possible, the best hotels are using architecture and design to add value to the guests’ experience.

No hotel can have excellent operations without excellent employees – and that requires excellent human resources practices.

Here are 20 ways to focus more closely on satisfying hotel guests – thereby making more money for the property.

When a lodging operation is doing an innovative and excellent job in a particular area, the industry benefits from spreading the word about the practice. But first one has to discover those best practices.

Priceline.com is an Internet-based corporation offering services (airline tickets, hotel rooms, rental cars, and home mortgages) with the option for consumers to dictate prices. Priceline's original success stemmed from ...