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Browsing School of Hotel Administration Collection by Title
Now showing items 2-21 of 1235
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A Brief Tutorial on the Development of Measures for Use in Survey Questionnaires
Hinkin, Timothy R. (1998-01-01)The adequate measurement of abstract constructs is perhaps the greatest challenge to understanding the behavior of people in organizations. Problems with the reliability and validity of measures used on survey questionnaires ... -
A Call for Special-focus Issues
Sturman, Michael C. (2003-06-01)[Excerpt] In our efforts to deliver high-quality content to our audience, Cornell Quarterly usually publishes articles on a variety of topics. We seek not only to cover issues in depth, but we try to ensure that our issues ... -
A Caution and a Call: A Need to Examine the Relationship between Intent and Actions
Sturman, Michael C. (2004-08-01)[Excerpt] Three birds sit on a wire; two of them decide that they intend to leave. How many are left? The answer: three, because until the intent turns into action, nothing has happened. -
A Choice-Based Dynamic Programming Approach for Setting Opaque Prices
Anderson, Chris K.; Xie, Xiaoqing (2012-01-01)Opaque pricing is a form of pricing where certain characteristics of the product or service are hidden from the consumer until after purchase. In essence, opaque selling transforms a differentiated good into a commodity. ... -
A Commentary on “Leading Change with the 5-P Model: 'Complexing' the Swan and Dolphin Hotels at Walt Disney World”
Brownell, Judi (2008-05-01)The management of the Swan and Dolphin Hotels found value in using the 5-P Model for implementing planned change. While such clearly defined methods can achieve desired outcomes, this commentary suggests that a symbolic ... -
A Comparison of Asians’, Hispanics’, and Whites’ Restaurant Tipping
Lynn, Michael (2013-01-01)Asians and Hispanics are perceived by many restaurant servers as poor tippers. This study tests the validity of those perceptions using data from a large restaurant chain’s online customer satisfaction survey. Findings ... -
A Comparison of Different Demand Models for Joint Inventory-Pricing Decisions
Wilson, John G.; MacDonald, Leo; Anderson, Chris K. (2011-01-01)Pricing and inventory research often focuses on stylized models to illustrate pricing and ordering decision dynamics. Although decision insight is useful, the individual retailer faces tougher decisions on actually modeling ... -
A Comparison of Forecasting Methods for Hotel Revenue Management
Weatherford, Larry R.; Kimes, Sheryl E. (2003-09-01)The arrivals forecast is one of the key inputs for a successful hotel revenue management system, but no research on the best forecasting method has been conducted. In this research, we used data from Choice Hotels and ... -
A Comparison of Heuristics for Assigning Individual Employees to Labor Tour Schedules
Goodale, John C.; Thompson, Gary (2004-01-01)The labor tour scheduling literature has focused on the development of schedules, and with a few exceptions, employees were assumed to have identical cost and productivity. Even the few exceptions in the literature that ... -
A Comparison of Static Measures of Liquidity to Integrative Measures of Financial and Operating Liquidity: An Application to Restaurant Operators and Restaurant Franchisors
Canina, Linda; Carvell, Steven A. (2008-01-01)The results presented in this paper show that integrative financial and operating measures of liquidity provide investors and creditors with information beyond that provided by static measures of short-term liquidity such ... -
A Comparison of the Performance of Brand-Affiliated and Unaffiliated Hotel Properties
Carvell, Steven A.; Canina, Linda; Sturman, Michael C. (2016-05-01)Research has shown that performance differences exist between brand-affiliated hotels and unaffiliated properties. However, the extant empirical results are mixed. Some research has shown that brands outperform unaffiliated ... -
A Comprehensive Model of Customer Trust in Two Retail Stores
Guenzi, Paolo; Johnson, Michael D.; Castaldo, Sandro (2009-01-01)Purpose – The purpose of this paper is to develop and test a comprehensive model of customer trust in a retail service setting. Three levels of the customer‐to‐store relationship are simultaneously taken into account: ... -
A Content Analysis of Consumer Complaints, Remedies, and Repatronage Intentions Regarding Dissatisfying Service Experiences
Susskind, Alex M. (2004-07-27)Building on existing research examining customers’ complaints about service experiences, this study examined restaurant consumers’ episode-specific reactions to service failures. In the first stage of this work, restaurant ... -
A Contextual, Flexibility-Based Model of the HR-Firm Performance Relationship
Tracey, J. Bruce (2012-01-01)Purpose - The purpose of this paper is to present a more refined and comprehensive explanation of the HR-firm performance relationship. Based on the recent conceptual and empirical research that is grounded in attribution ... -
A Different Kind of Pain & Gain for Hotel Investors during This Cycle
Corgel, John B. (2001-07-01)[Excerpt] The performance of hotel markets during the 1980s was unique and in violation of the economic principles that govern these markets. The most direct evidence of this period-specific behavior comes from the fact ... -
A Field Study of New Employee Training Programs: Industry Practices and Strategic Insights
Tracey, J. Bruce; Hinkin, Timothy R.; Tran, Thao Li Bui; Kingra, Michael; Taylor, Jonathan; Thorek, David (2015-11-01)Given the importance of well-designed and well-executed training programs, it is important to learn more about the content and design of effective training programs for new employees, particularly those that have been ... -
A Field Study of the Impact of a Performance-Based Incentive Plan
Banker, Rajiv D.; Lee, Seok-Young; Potter, Gordon S. (1996-01-01)Much management accounting research focuses on design of incentive compensation contracts. A basic assumption in these contracts is that performance-based incentives improve employee performance. This paper reports on a ... -
A Flow-Through Analysis of the US Lodging Industry During the Great Recession
Singh, Amrik; Dev, Chekitan; Mandelbaum, Robert (2014-01-01)Purpose – The objective of this exploratory study is to investigate the “flow-through” or relationship between top-line measures of hotel operating performance (occupancy, average daily rate and revenue per available room) ... -
A Forward-Looking Factor Model for Volatility: Estimation and Implications for Predicting Disasters
Kadan, Ohad; Liu, Fang Ph.D; Tang, Xiaoxiao (2017-10-01)We show that any factor structure for stock returns can be naturally translated into a factor structure for return volatility. We use this structure to propose a methodology for estimating forward-looking variances and ... -
A Framework for Analyzing Technology and Structure in the Lodging Industry
Chandrasekar, Venkat; Dev, Chekitan (1989-01-01)This article aims to add to our understanding of lodging management from an organization theory perspective. In an attempt to link the principal dimensions of a lodging organization's configuration, the interrelationships ...