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Browsing Center for Hospitality Research Tools by Title
Now showing items 1-20 of 31
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A Comprehensive Guide to Merchandising Bed and Breakfast Inns
(2006-08-01)The many methods for merchandising a bed and breakfast inn embrace both traditional means and the growing areas available online. The key to all tactics is to show would-be guests how the B&B matches their lodging preferences. ... -
A Location-Planning Decision-Support Tool for Tradeshows and Conventions
(2015-01-01)This report introduces a strategic decision-support tool for location planning in tradeshows and conventions. This decision support tool is based on a multi-year research project that examined tradeshow participants ... -
A Picture Is Worth a Thousand Words: Using Photo-Elicitation to Solicit Hotel Guest Feedback
(2006-03-01)Executive Summary: Although written surveys have their place in determining how guests view a particular hotel, a graphic-based approach gives them a chance to show rather than just tell hoteliers what is important. One ... -
Building Managers' Skills to Create Listening Environments
(2008-08-01)Managers’ ability to listen to employees and colleagues is an essential skill for developing a strong, successful service culture in their hospitality operation. By improving their own listening skills, managers can create ... -
Closing the GAPPP: Increasing Your Internal Influence with Confident Communication
(2005-09-01)Closing the GAPPP: Increasing Your Internal Influence with Confident Communication -
Developing Hospitality Managers' Intercultural Communication Abilities: The Cocktail Party Simulation
(2007-07-01)The ever increasing globalization of the hospitality industry and movement of people across international borders heightens the need for intercultural education and training. However, few intercultural training materials ... -
The Disaster Recovery Priority Ranking Tool: A Thinking Tool for Prioritizing Post-COVID-19 Recovery Initiatives
(2020-07-28)Disaster Recovery Priority Ranking tool is a spreadsheet-based decision-making tool designed to help managers apply a set of evaluation criteria to a variety of recovery-focused strategic initiatives. It is particularly ... -
Does Your Website Meet Potential Customers’ Needs? How to Conduct Usability Tests to Discover the Answer
(2013-08-01)This CHR tool explains how hospitality managers can evaluate the extent to which their hotel or restaurant website meets potential customers’ needs by means of usability tests. As hospitality businesses seek to drive more ... -
Duty of Care Benchmarking Tool
(2020-09-29)For any organization, “Duty of Care” is the obligation to avoid or diminish any reasonably foreseen harm to customers and employees resulting from exposure to the coronavirus that causes COVID-19. This obligation includes ... -
Food Preparation Scheduling Tool
(2016-03-16)This is a general planning tool with the scope of a single day, rather than a detailed real-time planning tool. It is designed both to illustrate and to help manage the complexities of scheduling food-service preparation ... -
How to Feel Confident for a Presentation…and Overcome Speech Anxiety
(2015-01-01)This web-based tool presents a set of recommendations and tips that help hospitality managers (and other speakers) become more confident presenters. Speech anxiety is common but does not have to detract from a presentation. ... -
Managing a Wine Cellar Using a Spreadsheet
(2020-09-29)Using examples from Version 4 of Wine Cellar Management Tool, this report describes the many spreadsheet-based analyses in this tool that can assist an individual, restaurant, or bar in managing a wine cellar. The primary ... -
Measuring the Dining Experience: The Case of Vita Nova
(2009-02-01)The considerable penetration of computers and internet connections makes it feasible to use electronic surveys to determine whether restaurant guests are satisfied with their meals. As demonstrated by the proprietary ... -
Measuring the Performance of Search Engine Marketing: Two Tools for the Hospitality Industry
(2010-10-01)The importance of search as a medium for travel advertising and promotion has grown dramatically over the past ten years. According to industry researcher PhoCusWright, when consumers are comparing and choosing travel ... -
Mega Tips 2: Twenty Tested Techniques to Increase Your Tips
(2011-03-01)Approximately two million waiters and waitresses in the United States depend on tips for their income. These servers would benefit from knowing and using techniques to increase their tips. This manual offers twenty such ... -
Mega Tips: Scientifically Tested Techniques to Increase Your Tips
(2003-01-01)This booklet for servers provides instruction in the psychology of tipping as well as specific techniques that can be used to earn larger tips. All the suggested techniques have been scientifically tested and the evidence ... -
Restaurant Reservations Optimization Tool
(2015-11-16)The purpose of this tool is to determine the best mix of tables in a restaurant, while simultaneously determining which reservations should be accepted from forecasted demand. A key parameter in the tool is the degree to ... -
Restaurant Table Simulator, version 2012
(2012-04-01)Restaurant Table Simulator (RTS) is an Excel-based model for simulating table usage in restaurants. RTS, which includes a charts and results tables, can be used to improve a restaurant’s mix of tables. While the CHR already ... -
Restaurants at the Crossroads: A State By State Summary of Key Wage-and-Hour Provision Affecting the Restaurant Industry
(2009-09-01)Restaurateurs face a remarkable tangle of laws and regulations that on their face are meant to protect workers, but which often serve to create a confusion for operators—and employment for labor attorneys. While many states ... -
Revenue Management Forecasting Aggregation Analysis Tool
(2009-09-01)The RMFAA tool is designed to help hoteliers identify the best level of aggregation to use in their revenue management forecasts of room demand. Hotel revenue managers (or revenue management systems) typically forecast the ...
