The center offers a wide variety of tools for the hospitality industry. We expect to release a new tool approximately every few months, so check back often.

Recent Submissions

  • Managing a Wine Cellar Using a Spreadsheet 

    Thompson, Gary (2020-09-29)
    Using examples from Version 4 of Wine Cellar Management Tool, this report describes the many spreadsheet-based analyses in this tool that can assist an individual, restaurant, or bar in managing a wine cellar. The primary ...
  • Duty of Care Benchmarking Tool 

    Enz, Cathy; Thompson, Gary (2020-09-29)
    For any organization, “Duty of Care” is the obligation to avoid or diminish any reasonably foreseen harm to customers and employees resulting from exposure to the coronavirus that causes COVID-19. This obligation includes ...
  • Safeguarding Service: Emergency Preparedness Essentials 

    Kwortnik, Robert J. (2004-09-01)
    This tool provides a checklist to help hotel managers prepare for the loss of electrical power, whether in a natural disaster or by failure of the power grid.
  • Mega Tips: Scientifically Tested Techniques to Increase Your Tips 

    Lynn, Michael (2003-01-01)
    This booklet for servers provides instruction in the psychology of tipping as well as specific techniques that can be used to earn larger tips. All the suggested techniques have been scientifically tested and the evidence ...
  • Does Your Website Meet Potential Customers’ Needs? How to Conduct Usability Tests to Discover the Answer 

    Jameson, Daphne (2013-08-01)
    This CHR tool explains how hospitality managers can evaluate the extent to which their hotel or restaurant website meets potential customers’ needs by means of usability tests. As hospitality businesses seek to drive more ...

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