JavaScript is disabled for your browser. Some features of this site may not work without it.
Center for Hospitality Research Reports
Browse by
The Center for Hospitality Research (CHR) is the leading source for quality research on and for the hospitality industry. It creates new knowledge—and shares that knowledge to power hospitality forward. The CHR works with business leaders to develop new ideas, theories, and models that improve strategic, managerial, and operating practices. These insights are captured in research reports and industry tools that are available online at no cost. Thousands of academic and business leaders worldwide tap into this research stream. An active knowledge-sharing program further distributes the center’s work around the globe.
Recent Submissions
-
Pre- and Post-COVID Travel Preferences
(2020-09-29)COVID-19 has disrupted travel and the hospitality industry like no other historical event. As travel slowly resumes in the US under strict government guidelines, our survey results suggest that travel-related businesses ... -
Highlights from the 2016 Sustainable and Social Entrepreneurship Enterprises Roundtable
(2016-07-27)The April 2016 Sustainable and Social Entrepreneurship Enterprises roundtable brought together over 20 faculty, students, and leaders and entrepreneurs from a wide variety of mission-driven enterprises that focus on ... -
The Changing Relationship between Supervisors and Subordinates: How Managing This Relationship Evolves over Time
(2016-06-01)Understanding how the relationship between a subordinate and manager develops over time has been a critical matter both for academics and for business. In both academic journals and industry publications, some writers have ... -
The Role of Service Improvisation in Improving Hotel Customer Satisfaction
(2016-01-13)Although hotels generally try for consistency, efficiency, and economy in service, guests appreciate employees’ willingness to depart from scripted outlines and improvise service processes. This study of 320 hotel managers ... -
Dealing with Shifting Labor Employment Sands
(2016-08-15)Changes in regulations and tighter interpretations of existing regulations engaged participants in 14th annual Labor and Employment Roundtable, hosted by the Cornell Institute for Hospitality Labor and Employment Relations. ... -
Hotel Sustainability Benchmarking Index 2016: Energy, Water, and Carbon
(2016-07-08)Several studies have been undertaken or attempted by industry and academe to address the need for lodging industry carbon benchmarking. However, these studies have focused on normalizing resource use with the goal of rating ... -
Executive Insights on Leader Integrity: The Credibility Challenge
(2016-02-29)Both anecdotal and empirical evidence points to the clear connection between leaders’ integrity and organizational success. However, numerous studies that address integrity demonstrate the confusion surrounding the many ... -
Environmental Implications of Hotel Growth in China: Integrating Sustainability with Hotel Development
(2016-05-06)China has embarked on the largest program of new hotel construction the world has ever seen. Even though the nation’s growth rate has eased somewhat in the past year, China’s hotel development continues at a pace that would ... -
Communication Planning: A Template for Organizational Change
(2016-02-10)A communication plan is an important part of every company’s management toolkit. With a plan in place, a company’s management will be well positioned to announce changes or events relating to the business, including ... -
The Business Case for (and Against) Restaurant Tipping
(2016-06-13)Recent interest in replacing tipping with service charges or higher service-inclusive menu pricing prompted this review of empirical evidence on the advantages and disadvantages to restaurants of these different compensation ...
RSS 1.0