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Browsing Center for Hospitality Research Publications by Type "conference papers and proceedings"
Now showing items 1-4 of 4
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The New Science of Service Innovation: Part 1 Select Research on Data
(2015-10-10)Select Research on Data from the 2014 Cornell Hospitality Research Summit Few businesses have the level of direct access to customer and employee data as that found in the hospitality and service industries. Fortunately, ... -
The New Science of Service Innovation: Part 2 Select Research on Organizations
(2015-10-11)Select Research on Organizations from the 2014 Cornell Hospitality Research Summit It goes without saying that change is inevitable in hospitality and service organizations, as the competitive marketplace changes and as ... -
The New Science of Service Innovation: Part 3 Select Research on Technology
(2015-10-12)Select Research on Technology from the 2014 Cornell Hospitality Research Summit The lodging and service industries have constantly adopted technology solutions over the years, with one caveat. Hoteliers rarely have installed ... -
The New Science of Service Innovation: Part 4 Select Research on People
(2015-10-13)Select Research on People from the 2014 Cornell Hospitality Research Summit Technology is essential, data has become indispensable, and organizations remain fundamental, but people—both employees and customers—have been ...
