Now showing items 1-2 of 2

    • Customer Preferences for Restaurant Technology Innovations 

      Dixon, Michael; Kimes, Sheryl E.; Verma, Rohit (2009-04-02)
      When restaurateurs evaluate whether to adopt technology-based service innovations, they must consider not only the costs and benefits of that technology, but also customers’ reactions to the procedural changes accompanying ...
    • Integrating Self-Service Kiosks in a Customer-service System 

      Liu, Tsz-Wai; Piccoli, Gabriele (2010-04-01)
      Most hospitality companies have been implementing self-service channels with a goal of reducing costs, increasing customer satisfaction and loyalty, and reaching new customer segments. No matter how successful the self-service ...