Now showing items 1-20 of 484

    • A“4-C” Strategy for Yield Management 

      Withiam, Glenn (2001-01-01)
      Yield management is the umbrella term for a set of strategies that enable capacity-constrained service industries to realize optimum revenue from operations. The core concept of yield management is to provide the right ...
    • Word-of-Mouth Communication in the Hospitality Industry 

      Lindberg-Repo, Kirsti (2001-01-02)
      This article presents the results of an exploratory study in the hospitality industry that aimed to develop a new framework for understanding post-purchase word-of-mouth in the relationship context. New insights into ...
    • CHR Reports Compendium 2001 

      Center for Hospitality Research (2002-01-01)
      A compendium of articles from the Cornell Hotel and Restaurant Administration Quarterly and working papers from the School of Hotel Administration
    • Strengthening the Purchaser-Supplier Partnership 

      Brownell, Judi; Reynolds, Dennis (2002-01-01)
      A survey of 73 food-service purchasing agents, representing several segments of the food-service industry, was jointly conducted by The Center for Hospitality Research and Richmond Events. The study found that trust and ...
    • The Influence of Gasoline-price Fluctuations on U.S. Lodging Demand: A Study of Branded Hotels from 1988 through 2000 

      Canina, Linda Ph.D; Walsh, Kate; Enz, Cathy A. (2002-01-02)
      A 13-year analysis of the relationship between gasoline prices and lodging demand found that a 1-percent increase in gasoline prices results in a drop of rooms demand of 1.74 percent. The study, which is based on brand-name ...
    • Developing the Full Picture on Hotel Industry Averages 

      Enz, Cathy A. Ph.D; Canina, Linda; Walsh, Kate (2002-01-03)
      Hotel operators and observers often employ industry-wide averages as key points of comparison and analysis for room rates, occupancy, and revenues. The use of simple averages, however, can be misleading if one does not ...
    • The Safety and Security of U.S. Hotels: A Post-September-11 Report 

      Enz, Cathy A.; Taylor, Masako S. (2002-01-04)
      An inventory of the safety and security features of 2,123 U.S. hotels found an uneven distribution of these key amenities in various hotel types, with differences relating to such factors as hotel size, age, price segment, ...
    • Multi-unit Restaurant-productivity Assessment: A Test of Data-envelopment Analysis 

      Reynolds, Dennis; Thompson, Gary M. (2002-01-05)
      This report describes a three-step process for performing a data envelopment analysis (DEA) to compare restaurants’ efficiency and to examine their best practices. To start with, prospective efficiency factors must be ...
    • A Contemporary Model for Human Resources 

      Tracey, J. Bruce; Nathan, Artur (2002-01-07)
      The human-resources model used by many hospitality firms centralizes HR functions in the human-resources department. One consequence of such centralization is that inefficiencies arise because HR decisions are being made ...
    • How to Compare Apples to Oranges Balancing Internal Candidates’ Job-performance Data with External Candidates’ Selection-test Results 

      Sturman, Michael C.; Cheramie, Robin A.; Cashen, Luke H. (2002-01-16)
      It has been widely accepted that past performance is a good predictor of future performance. The exact strength of that relationship, however, has been unclear. Knowing the predictive power of past performance on future ...
    • Dedicated or Combinable? A Simulation to Determine Optimal Restaurant Table Configuration 

      Thompson, Gary M. (2003-01-01)
      Using a computer simulation, one can determine what the optimum table arrangement would be for restaurants of various sizes that accept walk-in customers only and take no reservations. At issue is whether the restaurateur ...
    • Mega Tips: Scientifically Tested Techniques to Increase Your Tips 

      Lynn, Michael (2003-01-01)
      This booklet for servers provides instruction in the psychology of tipping as well as specific techniques that can be used to earn larger tips. All the suggested techniques have been scientifically tested and the evidence ...
    • Key Issues of Concern for Food-service Managers 

      Enz, Cathy A. Ph.D (2003-01-02)
      In a time of economic stagnation and international turbulence, the United States food-service industry finds itself struggling with long-term problems that can only be magnified by the current environment. While it would ...
    • Lodging Demand for Urban Hotels in Major Metropolitan Markets 

      Canina, Linda; Carvell, Steve (2003-01-03)
      Hotel demand in large urban markets does respond to changes in income, but that demand is relatively inelastic, according to an analysis of 22 top metropolitan areas in the United States. The analysis, made possible through ...
    • Changes in U.S Hotel Safety and Security Staffing and Procedures during 2001 and 2002 

      Enz, Cathy A. Ph.D (2003-01-04)
      Surveys of hotel general managers conducted in 2001 and in 2002 found some but not many hotels making changes in their safety and security arrangements. When asked to respond on a five-point scale whether they were doing ...
    • Evolution in Electronic Distribution: Effects on Hotels and Intermediaries 

      Carroll, Bill Ph.D; Siguaw, Judy (2003-01-05)
      With the migration of hotel–room distribution to the internet, a host of players old and new are vying to gain (or retain) control of distribution channels. In addition to the hotels and chains themselves, the operations ...
    • CHR Reports Compendium 2003 

      Center for Hospitality Research (2003-12-01)
      A compilation of summaries from CHR Reports, articles from Cornell Hotel and Restaurant Administration Quarterly and working papers published in 2002 from the School of Hotel Administration.
    • Understanding Switchers and Stayers in the Lodging Industry 

      Skogland, Iselin; Siguaw, Judy A. (2004-01-01)
      Service companies worldwide spend billions every year on customer-loyalty programs and other preferred-guest programs aimed at getting their guests to continue their patronage, although it’s clear that many customers defect ...
    • Restaurant Revenue Management 

      Kimes, Sheryl E. (2004-02-01)
      Research in revenue management has traditionally addressed the theoretical and practical strategic problems facing airlines and hotels, among other industries, but it has given little consideration to the restaurant industry. ...
    • CHR Reports Compendium 2004 

      Center for Hospitality Research (2004-02-01)
      A compilation of summaries from CHR Reports, articles from Cornell Hotel and Restaurant Administration Quarterly and working papers published in 2003 by the faculty of the Cornell University School of Hotel Administration.