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Browsing Centers and Institutes by Issue Date
Now showing items 21-40 of 506
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When the Lights Went Out: Hotel Managers' Perceptions of the Blackout of '03
(2004-03-01)When power failed late in the afternoon of August 14, 2003, hotels in the northeastern United States and southern Canada were left without electricity for as long as two days. To assess the lodging industry's response to ... -
Increasing Servers' Tips: What Managers Can Do and Why They Should Do It
(2004-04-01)Restaurant managers would do well to assist members of their waitstaff to earn larger tips. Although tipping seems beyond management's purview, both research and common sense suggest that good tips mean a satisfied staff, ... -
Workforce Scheduling: A Guide for the Hospitality Industry
(2004-04-02)Creating a workforce schedule that ensures appropriate service levels is a key management function. The many complexities of scheduling can be captured through a process that comprises the following four major steps: (1) ... -
Why Discounting Doesn't Work: The Dynamics of Rising Occupancy and Falling Revenue among Competitors
(2004-08-01)The long-running debate over whether hotels should discount room rates to boost financial performance becomes particularly contentious during tough economic times. The results reported in this study show that discounting ... -
Safeguarding Service: Emergency Preparedness Essentials
(2004-09-01)This tool provides a checklist to help hotel managers prepare for the loss of electrical power, whether in a natural disaster or by failure of the power grid. -
Making IT Matter: A Manager’s Guide to Creating and Sustaining Competitive Advantage with Information Systems
(2004-11-01)Some industry observers have suggested that information technology (IT) has lost its ability to be a strategic resource for modern organizations. However, such examples as Harrah’s and Ritz-Carlton present evidence to the ... -
Retaining Management Talent: What Hospitality Professionals Want from Their Jobs
(2005-01-01)One of the primary challenges that the hospitality industry continues to face is high levels of turnover. With an eye toward finding ways for the industry to reduce unwanted turnover, we examine turnover intentions of one ... -
Turnover Cost Evaluator
(2005-01-01)Attracting and retaining talented staff is one of the most important means for creating and sustaining a competitive advantage. Yet despite the efforts by many firms, employee turnover continues to be one of the most vexing ... -
Tablemix Optimizer
(2005-01-01)The Restaurant Table-Mix Optimizer (RTMO) is designed to help managers find the best mix of tables for their restaurants, in terms of revenue (or contribution margin). As inputs, the RTMO requires information that most ... -
Why Customers Shop Around: A Comparison of Hotel Room Rates and Availability across Booking Channels
(2005-01-02)As hotel chains and their would-be guests confront the plethora of electronic distribution channels, they face a complex picture of rates and availability of hotel rooms. In an attempt to sort out which channels offer ... -
CHR Reports Compendium 2005
(2005-02-01)A compilation of summaries from CHR Reports and articles from Cornell Hotel and Restaurant Adminstration Quarterly published in 2004 by the faculty of the Cornell University School of Hotel Administration -
Perceived Fairness of Restaurant Waitlist-management Policies
(2005-02-01)When a restaurant is full, its managers have to determine which of several tactics they will use to seat the customers who are waiting in line for a table. The waiting guests generally might expect that the restaurant would ... -
Information System Design: A Systematic Way to Analyze IT in Your Business
(2005-03-01)Information technology investments must be thought of in terms of a firm's overall information system. This report explains and illustrates two frameworks that emphasize the role of IT as a fundamental component of ... -
An Examination of Revenue Management in Relation to Hotels' Pricing Strategies
(2005-04-01)Most hotels in the United States use revenue management, regardless of their pricing strategy relative to their competitive set. However, revenue management is executed more closely on average by hotels that price above ... -
Best-available-rate Pricing at Hotels: A Study of Customer Perceptions and Reactions
(2005-05-01)Variable pricing, or demand-based pricing, is a popular revenue management technique by which hotel managers set different nightly rates for the same room based on expected room demand. Operational policies and procedures ... -
Quantifying Impact: The Effect of New Hotels and Brand Conversions on Revenues of Existing Hotels
(2005-07-01)The 1990s, the study described in this report examined eight hotel chains that are mostly franchised and two chains that are mostly company owned. The study finds that when franchisors approve new same-brand hotels in the ... -
Dining Duration and Customer Satisfaction
(2005-07-02)Restaurateurs may be tempted to speed up the pace of their customers' meals during busy periods in a bid to increase table turns. While selling more covers should boost revenues, a study of restaurant patrons finds that ... -
Low-price Guarantees: How Hotel Companies Can Get It Right
(2005-09-01)With the growth of the internet, the increase in the volume of online bookings has altered and multiplied the hotel industry's distribution channels. While this growth has driven up the profits of online travel agencies, ... -
Closing the GAPPP: Increasing Your Internal Influence with Confident Communication
(2005-09-01)Closing the GAPPP: Increasing Your Internal Influence with Confident Communication -
The Agglomeration Conundrum: How Co-location Helps Some Hotels and Hurts Others
(2005-10-01)This report summarizes the RevPAR benefits for hotels that locate in various types of competitive clusters, using data from 14,995 hotels and controlling for numerous demand-shaping factors (e.g., number of rooms, chain ...
