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Browsing Centers and Institutes by Title
Now showing items 57-76 of 508
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Bubbles, Post-Crash Dynamics, and the Housing Market
(2014-01-10)This paper documents and explains previously unrecognized post-crash dynamics following the collapse of a housing market bubble. Although home prices in Phoenix doubled 2004-2006, the relative price of small-to-large homes ... -
Building Brands in the Internet Age: Analytics, Loyalty, and Communication
(2011-05-01)As hospitality firms build and maintain their brands, they have been buffeted by the internet dialectic that occurs in so many other enterprises. On the one hand, the internet and social media provide new tools and information ... -
Building Customer Loyalty: Ten Principles for Designing an Effective Customer Reward Program
(2010-06-01)Reward programs are incentives designed to create loyalty among customers and to provide the best rewards to the “best” customers. These programs have proliferated in the hospitality industry for nearly three decades, with ... -
Building Managers' Skills to Create Listening Environments
(2008-08-01)Managers’ ability to listen to employees and colleagues is an essential skill for developing a strong, successful service culture in their hospitality operation. By improving their own listening skills, managers can create ... -
Building Service Excellence for Customer Satisfaction
(2013-03-01)The 2012 Cornell Hospitality Research Summit offered a substantial menu of presentations on service excellence and revenue management. Several presenters emphasized the value of satisfied customers in the form of higher ... -
Business Analytics to Improve Nursing Home Staffing and Consistency of Care: A Conversation with Vince Slaugh
(2017-06-20)Vince Slaugh, assistant professor of operations management at the School of Hotel Administration, explains how consistency of care can benefit nursing home managers, nursing home residents, and make it a better experience ... -
Calculating Damage Awards in Hotel Management Agreement Terminations
(2014-08-01)When a hotel management agreement is terminated without the consent of the manager, the law clearly allows the manager to recover damages (from the owner) as a result of the termination. In most cases, the owners and ... -
Calculating Damage Awards in Hotel Management Agreement Terminations
(2014-08-01)When a hotel management agreement is terminated without the consent of the manager, the law clearly allows the manager to recover damages (from the owner) as a result of the termination. In most cases, the owners and ... -
Calculating Hotel Industry Impact: The Case of Hilton Lightstay
(2019-10-01)With the development of such initiatives as the Paris Agreement and UN Sustainable Development Goals (SDGs), many of the world’s nations are pledging action to address concerns regarding carbon production and energy use. ... -
Can You Hear Me Now? Earnings Surprises and Investor Distraction in the Hospitality Industry
(2013-11-01)One explanation for the phenomenon of stock price drift involves the limitations of investors’ attention span. This study finds that investors often under-react to earnings announcements when numerous firms release their ... -
Card-checks and Neutrality Agreements: How Hotel Unions Staged a Comeback in 2006
(2007-04-01)Summer 2006 saw multiple negotiations between the big-city hotel operators and UNITE HERE, the union that represents hotel employees. The negotiations represented the culmination of the union's carefully set strategy to ... -
Cases in Innovative Practices in Hospitality and Related Services: Set 1
(2009-11-01)The first ten of a total of fifty cases of hospitality innovators presents a diverse group of concepts and companies, all of which have used novel thinking to meet marketplace needs, regardless of whether those needs are ... -
Cases in Innovative Practices in Hospitality and Related Services: Set 2
(2010-02-01)The second set of ten cases of hospitality innovators presents a diverse group of concepts and companies, all of which have used novel thinking to meet marketplace needs, regardless of whether those needs are newly identified ... -
Cases in Innovative Practices in Hospitality and Related Services: Set 3
(2010-06-02)Service innovation involves not only new ideas, but novel turns on existing concepts. Many innovations use the latest technology, but innovation does not require new technology, just new thinking. Regardless of the source ... -
Cases in Innovative Practices in Hospitality and Related Services: Set 4
(2010-08-01)This final set of hospitality innovators presents vignettes and brief descriptions of some 23 innovations. While the innovation does not have to be the first or best, in many cases the practices described are either unique ... -
Cautious Optimism: CHRS Examines Hospitality Industry Trends
(2011-02-01)Although individual hotels and other hospitality businesses suffered during the recent recession, the U.S. hotel industry as a whole was able to operate profitably. Although challenges remain in rebuilding rate structures, ... -
CEO Bonus: Alternative Performance Measurement versus Gamesmanship
(2014-01-10)Although CEO bonus plans traditionally use net income as the standard performance measure, there is an increasing trend that CEOs influence directors to adopt alternative non-GAAP performance metrics in setting bonuses. ... -
Challenges in Contemporary Hospitality Branding
(2013-07-01)In an age of global brand proliferation that has seen continual extension and expansion of brand portfolios, brand managers are challenged by the sheer scale of their overall operations and the eclipse of traditional ... -
Changes in U.S Hotel Safety and Security Staffing and Procedures during 2001 and 2002
(2003-01-04)Surveys of hotel general managers conducted in 2001 and in 2002 found some but not many hotels making changes in their safety and security arrangements. When asked to respond on a five-point scale whether they were doing ... -
Changing the Culture of Health Care: A Conversation with Todd Evans
(2017-07-07)Todd Evans, director, PricewaterhouseCoopers LLP, addresses the need for changing the culture of healthcare by drawing from the strengths of the hospitality industry and making people feel like they are guests in the ...
