Now showing items 505-508 of 508

    • Word-of-Mouth Communication in the Hospitality Industry 

      Lindberg-Repo, Kirsti (2001-01-02)
      This article presents the results of an exploratory study in the hospitality industry that aimed to develop a new framework for understanding post-purchase word-of-mouth in the relationship context. New insights into ...
    • Workforce Scheduling: A Guide for the Hospitality Industry 

      Thompson, Gary M. (2004-04-02)
      Creating a workforce schedule that ensures appropriate service levels is a key management function. The many complexities of scheduling can be captured through a process that comprises the following four major steps: (1) ...
    • Workforce Staffing Optimizer 

      Thompson, Gary (2007-01-01)
      The Workforce Staffing Optimizer (WSO) is designed to help managers like you find the mix of different types of employees in hospitality settings that minimizes the overall staffing cost. This enables you to see if your ...
    • Zita Rosenthal: The Impact of Hospital Design on Patient Experience and Wellbeing 

      Cornell Institute for Healthy Futures (2017-07-06)
      Zita Rosenthal, '57, discusses her experience as a trustee of Montefiore Hospital and the challenge of maximizing patient care while controlling costs. Montefiore is a community-based hospital in the Bronx that serves large ...