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Browsing Centers and Institutes by Title
Now showing items 465-484 of 508
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Third Quarter 2016: Hotels Exhibit Positive Momentum
(2016-10-27)Our Standardized Unexpected Price (SUP) metric showed an uptick in the price of large hotels during the third quarter of 2016, with a continued decline in the price of small hotels. Although debt and equity financing for ... -
Third Quarter 2017: Bigger Is Not Better: Smaller Hotels Outperform Larger Hotels
(2017-10-01)Our moving average trend lines, supported by our standardized unexpected price (SUP) performance metrics, indicate a positive price momentum for smaller hotels with a decline for larger hotels. The return on invested capital ... -
Third Quarter 2019: Is Bad News Fake News?
(2019-10-01)Only hotels in the South Atlantic region experienced a positive price momentum during this period.* The performance of hotels in non-gateway cities declined at a faster rate relative to those in gateway cities. Hotel ... -
Third Quarter: David vs. Goliath Hotels: Which Performed Better this Quarter?
(2018-10-01)Hotels in gateway cities continue to shine, rising 15.3 percent year over year compared to 2.2 percent for hotels in non-gateway cities. Hotel operating performance scaled by price is still in the black based on economic ... -
Tipping and Its Alternatives: A Comparison of Tipping, Service Charges, and Service-Inclusive Pricing
(2006-05-01)Hospitality executives and managers can compensate employees through voluntary tipping, service charges, or service-inclusive pricing. Rather than take a default position or simply follow local practices, managers should ... -
Tips Predict Restaurant Sales
(2013-08-01)An analysis of seven years of monthly charge-card sales and tip data from a multi-regional restaurant chain in the United States found that tip percentages predicted food sales in the following month. Thus, restaurant ... -
To Groupon or Not To Groupon: A Tour Operator’s Dilemma
(2011-11-01)The case of a tour operator in New York’s Finger Lakes region highlights the remarkable potential benefits of participating in a social coupon promotion, as well as the possible pitfalls that require a carefully crafted ... -
Total Hotel Revenue Management: A Strategic Profit Perspective
(2017-03-24)Hospitality firms are expanding traditional revenue management (RM) practice to focus on customer value and strategic profit management. Participants in series of semi-structured interviews suggested that revenue management ... -
Toward Sustainable Hotel and Restaurant Operations
(2013-06-01)The world tourism industry has moved forward on improving operational sustainability and on reporting the results of those efforts. However, the overall picture is complex, given the difficulty in determining what to report, ... -
Travel Packaging: An Internet Frontier
(2007-12-01)The internet has revolutionized travel packaging, in terms of both travel package development and distribution. Although tour packages are still assembled and sold in the traditional fashion by tour operators, customers ... -
Turnover Cost Evaluator
(2005-01-01)Attracting and retaining talented staff is one of the most important means for creating and sustaining a competitive advantage. Yet despite the efforts by many firms, employee turnover continues to be one of the most vexing ... -
Understanding Human Resource Practices and Outcomes in Franchise Businesses
(2021-11-01)Franchise businesses are an essential and growing part of the U.S. economy, accounting for nearly 800,000 establishments, 9 million jobs, and $800 billion in output annually. The importance of franchising is particularly ... -
Understanding Switchers and Stayers in the Lodging Industry
(2004-01-01)Service companies worldwide spend billions every year on customer-loyalty programs and other preferred-guest programs aimed at getting their guests to continue their patronage, although it’s clear that many customers defect ... -
Unlocking the Secrets of Customers' Choices
(2007-01-02)Analysis based on field studies demonstrates the benefits of customer choice modeling (CCM) for the purpose of designing and evaluating product and service bundles for food-service and lodging businesses. Just as important, ... -
Unscrambling the Puzzling Matter of Online Consumer Ratings: An Exploratory Analysis
(2011-08-03)This study explores the patterns of online reviews of vacation homes from a community-based travel advisory website with a goal of understanding the biases inherent in online word of mouth (WOM) related to tourism and ... -
Urban Economic Base as a Catalyst for Movements in Real Estate Prices
(2010-05-01)We examine the relation between housing prices in an MSA and its urban economic base. We create and employ new forward looking employment growth indices that measure the urban economic strength of an MSA and find that it ... -
Using Economic Value Added (EVA) as a Barometer of Hotel Investment Performance
(2014-01-02)In this report, we show how the popular and well known economic value added (EVA) technique can be used as a barometer of investment performance for hotels and other property types. Economic value added represents the ... -
Using Eye Tracking to Obtain a Deeper Understanding of What Drives Online Hotel Choice
(2014-09-02)Booking a hotel online involves two major stages, namely, browsing and deliberation (followed by booking a hotel). A study that tracked 32 individuals’ eye movements as they worked on selecting a hotel to book found that ... -
Using Research to Determine the ROI of Product Enhancements: A Best Western Case Study
(2013-04-01)The never-ending challenges of hotel brand management have only become more involved as the hotel industry has consolidated, competition among hotel brands has become stiffer, and consumers’ expectations continue to rise. ... -
Using the Ethical Principles of Union Organizing to Avoid Card-Check Neutrality and Corporate Campaigns
(2013-10-01)In the summer of 2013, after protracted negotiations, Hyatt Hotels and unite/here reached a landmark labor agreement. Of note in this agreement is the commitment by both parties to a process that leads to what they term ...
