Now showing items 360-379 of 514

    • "Robot Rooms": How Guests Use and Perceive Hotel Robots 

      Zhong, Lina; Verma, Rohit (2019-04-01)
      Robot-assisted hotel services get generally high marks in a study of guests at 88 hotels in China. Guests reported making fairly frequent use of the robots, primarily for such relatively simple functions as turning on the ...
    • Root Causes of Hotel Opening Delays in Greater China 

      Noordzy, Gert MBA, CAPM; Whitfield, Richard (2014-05-01)
      China’s massive program of hotel construction has opened hundreds of properties with thousands of rooms—an unprecedented accomplishment that is projected to continue for the next two decades. The available development ...
    • Roundtable Recap: Driving Operational Excellence Through Analytics 

      Scher, Emma; McGuire, Kelly (2022-09-15)
      The analytics function in hotels is still relatively new. While some hospitality companies began to build out an analytics function earlier, it has only been in the last ten to fifteen years that the majority of industry ...
    • Safeguarding Service: Emergency Preparedness Essentials 

      Kwortnik, Robert J. Jr. (2004-09-01)
      This tool provides a checklist to help hotel managers prepare for the loss of electrical power, whether in a natural disaster or by failure of the power grid.
    • Safety and Security in U.S. Hotels 

      Enz, Cathy A. (2009-08-02)
      An investigation of the physical attributes or features that signal safety and security in a sample of 5,487 U.S. hotels revealed significant differences in the distribution of these key amenities in various hotel price ...
    • Saving the Bed from the Fed 

      Goukasian, Levon; Ma, Qingzhong (2012-07-01)
      We estimate the reaction of the United States hotel and restaurant industries to the monetary policy actions of the U.S. Federal Reserve. We find that a portfolio of hotel industry stocks react strongly to unexpected changes ...
    • Search, OTAs, and Online Booking: An Expanded Analysis of the Billboard Effect 

      Anderson, Chris (2011-04-01)
      Replicating and expanding an earlier study, this report confirms and quantifies the so-called billboard effect that occurs when online travel agents (OTAs) include a particular hotel in their listings. An earlier study, ...
    • Second Quarter 2012: The Trend Is Our Friend 

      Liu, Crocker H.; Nowak, Adam D.; White, Robert M. Jr. (2012-08-01)
      The Cornell Hotel Indices reveal that the hotel industry has finally turned the corner with both large and small hotels participating in the price recovery. In our previous publication, we noted that prices for large hotel ...
    • Second Quarter 2013: Where Are We in the Hotel Real Estate Cycle? 

      Liu, Crocker H.; Nowak, Adam D.; White, Robert M. Jr. (2013-07-01)
      We introduce a new tool in this issue to gauge where hotel prices are heading based on past hotel real estate cycles. Mixed signals exist and depend on the benchmark used. Cycle analysis based on the hedonic index indicates ...
    • Second Quarter 2014: Prices Rise as Expected, Moderate Price Growth Is Anticipated 

      Liu, Crocker H.; Nowak, Adam D.; White, Robert M. Jr. (2014-07-01)
      Prices do reflect RevPAR. In the previous issue (2014Q1), we had revisited the year-over-year change in RevPAR relative to our Repeat Sale Index. Since we showed that the year-overyear change in RevPAR is a leading indicator ...
    • Second Quarter 2015: Hotel Deals Are Getting Harder to Pencil Out 

      Liu, Crocker H.; Nowak, Adam D.; White, Robert M. Jr (2015-07-01)
      Hotel Investment based on operating performance has turned red. Our Economic Value Added (EVA) indicator shown in Exhibit 1 has turned negative, declining from -.6% (near zero; breakeven) to -1.8% in 2014Q1. What is more ...
    • Second Quarter 2016: Slowdown for Large Hotels Continues; Small Hotels Have Now Slowed as Well 

      Liu, Crocker H.; Nowak, Adam D.; White, Robert M. Jr. (2016-07-08)
      Our Standardized Unexpected Price (SUP) metric continues to show a decline in the price of large hotels, and now also the price of small hotels has eased—even though hotel transaction volume has increased. Although debt ...
    • Second Quarter 2017: Positive Momentum Continues: A New Price High Reached 

      Liu, Crocker H.; Nowak, Adam D.; White, Robert M. Jr. (2017-08-01)
      Our moving average trendlines, supported by our Standardized Unexpected Price (SUP) performance metrics, indicate not only positive price momentum but also that a statistically significant new high has been reached this ...
    • Second Quarter 2018: Is It Still "Hot" This Summer? 

      Liu, Crocker H.; Nowak, Adam D.; White, Robert M. Jr. (2018-07-01)
      Hotels in gateway cities continue to shine, rising 11.6 percent year over year compared to a 1.2-percent gain for hotels in non-gateway cities. Hotel operating performance scaled by price is still in the black based on ...
    • Second Quarter 2019: Gradual Hotel Slowdown: Has the Party Ended? 

      Liu, Crocker H.; Nowak, Adam D.; White, Robert M. Jr (2019-07-01)
      In this issue, we introduce our new regional indices of hotel performance. Based on these indices, hotels in the Midwest and Mountain regions (mostly hotels in Arizona, Colorado, and Nevada) have outperformed other regions, ...
    • Second Quarter 2020: Are All Crises the Same? 

      Liu, Crocker; Nowak, Adam; White, Robert, Jr. (2020-07-24)
      Although the Great Recession is useful in offering insights into how hotel performance might fare during a crisis, we show that the current crisis is much worse in terms of risk and the loss of relative wealth. Not ...
    • Second Quarter 2021: Are We There Yet? 

      Liu, Crocker; Nowak, Adam; White, Robert Jr (2021-07-15)
      United States hotel prices have rebounded above their statistical lower bound in all regions except the Mountain states, signaling a return toward their pre-pandemic level—although we are not quite there yet. Prices of ...
    • Segmenting Hotel Customers Based on the Technology Readiness Index 

      Verma, Rohit; Victorino, Liana; Karniouchina, Kate; Feickert, Julie (2007-09-02)
      The extent to which hotel guests accept and use technology both during a hotel stay and on their own can be a useful means of segmenting guests. One excellent mechanism for establishing segments based on customers' inclination ...
    • seniority_list: A Tool to Address the Challenge of Airline Mergers and Labor Integration 

      Davison, Robert; Rogers, Sean Edmund (2017-05-24)
      Integrating employee groups from separate firms into a combined, well-functioning workforce presents one of the most difficult challenges in a corporate merger. This has particularly been the case in the recent airline ...
    • Service Scripting and Authenticity: Insights for the Hospitality Industry 

      Victorino, Liana; Bolinger, Alexander; Verma, Rohit (2012-10-01)
      Customers in hotels and restaurants can quickly discern when an employee is following a service script. The customer’s reaction to that script depends in part on the nature of the service transaction, but also on how ...