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Browsing Centers and Institutes by Title
Now showing items 242-261 of 506
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How Travelers Use Online and Social Media Channels to Make Hotel-choice Decisions
(2010-12-02)The phenomenal rise of social media as a factor in travel plans is a Janus-like development for operators of hotels, restaurants, and other travel industry businesses. On one hand, social media have created a new distribution ... -
HR Branding: How Human Resources Can Learn from Product and Service Branding to Improve Attraction, Selection, and Retention
(2012-10-02)Brand equity and human capital are two critical assets that support a firm’s short-term stability and long-term success. While businesses have recognized the power of brand management for attracting and retaining external ... -
Implementing Human Resource Innovations: Three Success Stories from the Service Industry
(2011-02-01)Three cases of innovative hospitality industry human resources practices demonstrate that innovation is often a function of how well an idea is implemented, even if it is not necessarily brand new. The programs explained ... -
Implementing Revenue Management in Your Restaurants: A Case Study with Fairmont Raffles Hotels International
(2019-08-01)In 2015, Fairmont Raffles Hotels International implemented a system-wide revenue management program in its restaurants. Starting with an analysis of baseline data, Fairmont applied a five-step revenue management process ... -
Improving the Guest Experience through Service Innovation: Ideas and Principles for the Hospitality Industry
(2011-06-01)Innovation is the process of developing new ideas or processes, or taking existing ideas and processes in new directions. An innovative idea or process does not have to involve a bolt from the blue, but it almost always ... -
In Search of a Healthy Future: Design
(2016-12-14)Panelists discuss the consideration of service and healthy living in design, Oct. 10, 2016 at the Cornell Symposium for Hospitality, Health, & Design. Features: Mardelle Shepley, Associate Director of CIHF; Jennifer Aliber, ... -
In Search of a Healthy Future: Healthcare
(2016-12-14)Panelists discuss the incorporation of hospitality thinking in health care companies, Oct. 10, 2016 at the Cornell Symposium for Hospitality, Health, & Design. Featuring: Melissa Ceriale P’15, ’16, ’18, Board of Trustees, ... -
In Search of a Healthy Future: Hospitality
(2016-12-14)Panelists discuss the adoption of healthier offerings in hospitality firms, Oct. 11, 2016 at the Cornell Symposium for Hospitality, Health, & Design. Featuring: Rohit Verma, Executive Director of CIHF; Alfredo Carvajal, ... -
In Search of a Healthy Future: Senior Living
(2016-12-14)Panelists discuss the need for more senior living facilities, Oct. 11, 2016 at the Cornell Symposium for Hospitality, Health, & Design. Featuring: Brooke Hollis, Associate Director, Sloan Program in Health Administration, ... -
Increasing Servers' Tips: What Managers Can Do and Why They Should Do It
(2004-04-01)Restaurant managers would do well to assist members of their waitstaff to earn larger tips. Although tipping seems beyond management's purview, both research and common sense suggest that good tips mean a satisfied staff, ... -
Indexing Hotel Brand Reputation
(2018-08-01)Using monthly online reputation data from 2016 through to the first quarter of 2018, we index major hotel brands in the United States. This analysis of online reputation for branded properties yields three major conclusions: ... -
Information in Stock Prices: Buy the Rumor, Sell the News?
(2017-07-05)The popular adage, “buy the rumor and sell the news,” can apply to only half of stock trades, because someone must be on the other side of every trade, a party who is “buying the news.” The “news” in this study comes from ... -
Information System Design: A Systematic Way to Analyze IT in Your Business
(2005-03-01)Information technology investments must be thought of in terms of a firm's overall information system. This report explains and illustrates two frameworks that emphasize the role of IT as a fundamental component of ... -
Innovating Across Senior Living and Care: Insights from 2017 CIHF Senior Living Roundtable
(2017-07-01)The second Cornell Institute for Healthy Futures (CIHF) roundtable, held in March 2017, brought together senior-level executives, educators, and leaders in senior housing and care to share experiences and exchange ideas. ... -
Insights on Hospitality, Retailing, and Commercial Real Estate: 2014 Cornell Retail Real Estate Roundtable Proceedings
(2014-12-01)"Undeniably, the retail industry spectrum is broad,” said roundtable chair Peng Liu, as he opened the inaugural retail roundtable, held in New York City in June 2014. An associate professor of real estate at the Cornell ... -
Insights on Hospitality, Retailing, and Commercial Real Estate: 2014 Cornell Retail Real Estate Roundtable Proceedings
(2014-12-01)Undeniably, the retail industry spectrum is broad,” said roundtable chair Peng Liu, as he opened the inaugural retail roundtable, held in New York City in June 2014. An associate professor of real estate at the Cornell ... -
Institutional Holding Periods
(2013-02-20)We find wide dispersion in trade holding periods for institutional money managers and pension funds, using a large database of fund-level transactions. All of the institutional funds execute round-trip trades lasting over ... -
Integrating Self-Service Kiosks in a Customer-service System
(2010-04-01)Most hospitality companies have been implementing self-service channels with a goal of reducing costs, increasing customer satisfaction and loyalty, and reaching new customer segments. No matter how successful the self-service ... -
Intellectual Capital: A Key Driver of Hotel Performance
(2006-08-01)Investments in various forms of intellectual capital improve operating performance, according to the results of a study of 563 United States hotels. Using the hotels' operating income as a measure of profitability, the ... -
Interview with Nurse Next Door Co-founder John DeHart
(2017-02-16)The Cornell Institute for Healthy Futures conducted an in-depth interview with John DeHart '96, co-founder of Nurse Next Door, after he participated in the panel, "The Transdisciplinary Future of Design—Opportunities for ...
