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Browsing Centers and Institutes by Title
Now showing items 225-244 of 506
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Hotel Sustainability Benchmarking Index 2016: Energy, Water, and Carbon
(2016-07-08)Several studies have been undertaken or attempted by industry and academe to address the need for lodging industry carbon benchmarking. However, these studies have focused on normalizing resource use with the goal of rating ... -
Hotel Sustainability Benchmarking Index 2017: Energy, Water, and Carbon
(2017-12-01)This report presents the results of the fourth annual Cornell Hotel Sustainability Benchmarking (CHSB) study, an update to last year’s CHSB2016 study, which was undertaken as a collaborative effort of the Cornell University ... -
Hotel Sustainability Benchmarking Index 2020: Carbon, Energy, and Water
(2020-11-13)The seventh annual Cornell Hotel Sustainability Benchmarking study includes data from considerably more hotels than last year. While the bulk of the data still come from hotels in the United States, the study also recorded ... -
Hotel Sustainability Benchmarking Index 2021: Carbon, Energy, and Water
(2021-09-21)The annual Cornell Hotel Sustainability Benchmarking study, published for the eighth consecutive year, finds a general reduction in energy and water usage among the participating hotels over the past three years (2017 ... -
Hotel Sustainability Benchmarking Study
(2014-05-01)This document presents the results of the first Cornell Hotel Sustainability Benchmarking (CHSB) study of hotel carbon and energy data. To date this research represents the single largest publicly available benchmarking ... -
Hotel Sustainability Benchmarking Tool 2015: Energy, Water, and Carbon
(2015-07-01)This tool—a result of the Cornell Hotel Sustainability Benchmarking (CHSB) study—grows out of a series of meetings and roundtables in which lodging industry representatives expressed the need to develop operating benchmarks ... -
Hotel Sustainability: Financial Analysis Shines a Cautious Green Light
(2013-10-01)Hotels around the world have risen to the challenge of improving their sustainability and reducing their carbon footprint. Although many groups and customers are demanding sustainability, hotel operators are concerned about ... -
HOTVal Toolkit
(2020-01-27)HOTVal is a hotel valuation spreadsheet based on a regression model discussed in the Center for Real Estate and Finance at Cornell called Cornell Hotel Indices: Second Quarter 2012: The Trend is Our Friend by Crocker H. ... -
How Co-Production and Authenticity Affect: Experience Design Management
(2017-06-08)Two keys to profitable operation are ensuring that customers have a memorable experience and developing a relationship that matches their needs. Meeting at the Cornell School of Hotel Administration, experts in experience ... -
How Currency Exchange Rates Affect the Demand for U. S. Hotel Rooms
(2013-04-01)This study addresses the question of how currency exchange rates affect aggregate hotel demand in the U.S. over time, among chain scales, and gateway cities. The effect is isolated after controlling for hotel room rates, ... -
How Do We Meet Future Challenges in Senior Housing and Health Care?
(2016-08-31)Senior-level executives, educators and leaders in senior housing and care discuss future challenges and opportunities. Speakers: Robert G. Kramer, CEO, National Investment Center for Seniors Housing & Care; Carol Cummings, ... -
How Hotel Guests Perceive the Fairness of Differential Room Pricing
(2010-01-01)When customers perceived hotel revenue management practices to be fair, they are more likely to be satisfied with the hotel and are more likely to return to that hotel in the future. In this survey of 815 people, we examined ... -
How Restaurant Customers View Online Reservations
(2009-03-02)Restaurant customers appreciate the convenience of being able to make restaurant reservations online, but they also like the personal touch of telephone reservations. A study of 696 restaurant customers found that nearly ... -
How the Deepwater Horizon Oil Spill Damaged the Environment, the Travel Industry, and Corporate Reputations
(2015-09-01)In July 2015, BP Oil Corporation agreed to pay a fine of $18.7 billion for its role in the 2010 oil spill in the Gulf of Mexico, caused by the rupture of BP’s Deepwater Horizon well. These funds are earmarked for continued ... -
How the Hospitality Industry is Rethinking Development for its Next Generation of Leaders
(2017-03-19)[Excerpt] So where will we find the next generation of leaders in the hospitality industry? Like their counterparts in other business sectors, this question remains top-of-mind for those responsible for finding, managing, ... -
How to Compare Apples to Oranges Balancing Internal Candidates’ Job-performance Data with External Candidates’ Selection-test Results
(2002-01-16)It has been widely accepted that past performance is a good predictor of future performance. The exact strength of that relationship, however, has been unclear. Knowing the predictive power of past performance on future ... -
How to Feel Confident for a Presentation…and Overcome Speech Anxiety
(2015-01-01)This web-based tool presents a set of recommendations and tips that help hospitality managers (and other speakers) become more confident presenters. Speech anxiety is common but does not have to detract from a presentation. ... -
How Travelers Use Online and Social Media Channels to Make Hotel-choice Decisions
(2010-12-02)The phenomenal rise of social media as a factor in travel plans is a Janus-like development for operators of hotels, restaurants, and other travel industry businesses. On one hand, social media have created a new distribution ... -
HR Branding: How Human Resources Can Learn from Product and Service Branding to Improve Attraction, Selection, and Retention
(2012-10-02)Brand equity and human capital are two critical assets that support a firm’s short-term stability and long-term success. While businesses have recognized the power of brand management for attracting and retaining external ... -
Implementing Human Resource Innovations: Three Success Stories from the Service Industry
(2011-02-01)Three cases of innovative hospitality industry human resources practices demonstrate that innovation is often a function of how well an idea is implemented, even if it is not necessarily brand new. The programs explained ...
