JavaScript is disabled for your browser. Some features of this site may not work without it.
Browsing Centers and Institutes by Title
Now showing items 272-291 of 506
-
Leaving Talent on the Table? The Importance of Developing and Retaining Women Leaders
(2018-03-25)[Excerpt] While it’s been twenty years since McKinsey & Co. first coined the term ‘War for Talent’, many companies continue the fight to attract and retain the best and brightest. In an increasingly dynamic and competitive ... -
Leveraging Bike-Share Systems to Improve Guest Experiences and Attract Tourists
(2019-01-01)Bike-share systems have become a popular method for traveling within a city, and they are rapidly growing in many cities around the world, including New York, Paris, and Shanghai. This rapid growth allows tourists to explore ... -
List Price Information in the Negotiation of Commercial Real Estate Transactions: Is Silence Golden?
(2012-06-10)This study examines the use (and non-use) of list price information in the process of marketing commercial real estate. As far as we are aware, this has not been addressed in the literature. While housing market research ... -
Living with Terminal Capitalization Rates: A Look at Real Estate Valuation Model Parameter Setting
(2011-04-10)This paper examines assumptions about future prices used in real estate applications of DCF models. We confirm both the widespread reliance on an ad hoc rule of increasing period-zero capitalization rates by 50 to 100 basis ... -
Living without OTAs–A Summary of the Performance Impacts Resulting from the OTA Delisting of Columbus, Georgia
(2018-02-01)A four-year period during which hotels in Columbus, Georgia, were delisted by online travel agencies—and subsequently relisted—created a natural experiment that allows comparison of hotel performance before, during, and ... -
Lodging Demand for Urban Hotels in Major Metropolitan Markets
(2003-01-03)Hotel demand in large urban markets does respond to changes in income, but that demand is relatively inelastic, according to an analysis of 22 top metropolitan areas in the United States. The analysis, made possible through ... -
Looking Under the Hood: The Catalysts of Hotel Credit Spreads
(2015-03-02)The interest-rate spread (or credit spread) between hotel loans and office building loans is an effective predictor of the relative change in delinquency for hotel loans, as explained in a prior report, “A New Canary for ... -
Lost in Translation: Cross-Country Differences in Hotel Guest Satisfaction
(2013-09-01)With the global expansion of the hotel industry and greater mobility of international travelers, awareness of international differences in guests’ attitudes about their travel experiences is important. As a consequence, ... -
Low-price Guarantees: How Hotel Companies Can Get It Right
(2005-09-01)With the growth of the internet, the increase in the volume of online bookings has altered and multiplied the hotel industry's distribution channels. While this growth has driven up the profits of online travel agencies, ... -
Making Customer Satisfaction Pay: Connecting Survey Data to Financial Outcomes in the Hotel Industry
(2010-07-01)Despite the conventional wisdom that measuring customer satisfaction makes good business sense, there is a small but growing point of view that such measurements provide little or no actionable information to drive business ... -
Making IT Matter: A Manager’s Guide to Creating and Sustaining Competitive Advantage with Information Systems
(2004-11-01)Some industry observers have suggested that information technology (IT) has lost its ability to be a strategic resource for modern organizations. However, such examples as Harrah’s and Ritz-Carlton present evidence to the ... -
Making the Most of Priceline’s Name-Your-Own-Price Channel
(2010-09-01)As part of their room sales strategy, many hotels make rooms available at reduced rates through such websites as Priceline.com. Priceline’s Name-Your-Own-Price application allows consumers to bid on hotel rooms with certain ... -
Managing a Wine Cellar Using a Spreadsheet
(2020-09-29)Using examples from Version 4 of Wine Cellar Management Tool, this report describes the many spreadsheet-based analyses in this tool that can assist an individual, restaurant, or bar in managing a wine cellar. The primary ... -
Managing a Wine Cellar Using a Spreadsheet 2.0
(2009-05-02)Using examples from a new Wine Cellar Management Tool, this report describes the many spreadsheet-based analyses in this tool that can assist an individual, restaurant, or bar to manage a wine cellar. If one is disciplined ... -
Managing Context to Improve Cruise Line Service Relationships
(2014-12-01)Interactions between customers and service employees have a strong influence on customers’ perceptions of service quality and their overall satisfaction. During service encounters, both physical and social dimensions of ... -
Mandatory Arbitration: Why Alternative Dispute Resolution May Be the Most Equitable Way to Resolve Discrimination Claims
(2006-07-01)The number of employers that require employees to agree to mandatory arbitration of disputes as a condition of employment has increased in recent years. One particular motivating factor is an increase in the volume of ... -
Mardelle Shepley: Art+Science
(2016-07-25)Mardelle Shepley, associate director of the Cornell Institute for Healthy Futures and professor of design and environmental analysis, presents at the Cornell Family Fellows event, "Where Art, Science, and Technology Intersect ... -
Measuring the Dining Experience: The Case of Vita Nova
(2009-02-01)The considerable penetration of computers and internet connections makes it feasible to use electronic surveys to determine whether restaurant guests are satisfied with their meals. As demonstrated by the proprietary ... -
Measuring the Performance of Search Engine Marketing: Two Tools for the Hospitality Industry
(2010-10-01)The importance of search as a medium for travel advertising and promotion has grown dramatically over the past ten years. According to industry researcher PhoCusWright, when consumers are comparing and choosing travel ... -
Measuring the Value Added of REIT Managers Using MSA Benchmarks: A Return-Based Attribution Analysis Approach
(2013-01-01)An interesting, important, and challenging financial question both in academic research and in practice is how to determine asset managers’ investment performance. That is, how much can be attributed to luck or serendipitous ...
