Now showing items 240-259 of 501

    • Implementing Human Resource Innovations: Three Success Stories from the Service Industry 

      Sun, Justin; Walsh, Kate (2011-02-01)
      Three cases of innovative hospitality industry human resources practices demonstrate that innovation is often a function of how well an idea is implemented, even if it is not necessarily brand new. The programs explained ...
    • Implementing Revenue Management in Your Restaurants: A Case Study with Fairmont Raffles Hotels International 

      Kimes, Sheryl E.; Ho, Jeannette (2019-08-01)
      In 2015, Fairmont Raffles Hotels International implemented a system-wide revenue management program in its restaurants. Starting with an analysis of baseline data, Fairmont applied a five-step revenue management process ...
    • Improving the Guest Experience through Service Innovation: Ideas and Principles for the Hospitality Industry 

      Enz, Cathy A. (2011-06-01)
      Innovation is the process of developing new ideas or processes, or taking existing ideas and processes in new directions. An innovative idea or process does not have to involve a bolt from the blue, but it almost always ...
    • In Search of a Healthy Future: Design 

      Cornell Institute for Healthy Futures (2016-12-14)
      Panelists discuss the consideration of service and healthy living in design, Oct. 10, 2016 at the Cornell Symposium for Hospitality, Health, & Design. Features: Mardelle Shepley, Associate Director of CIHF; Jennifer Aliber, ...
    • In Search of a Healthy Future: Healthcare 

      Cornell Institute for Healthy Futures (2016-12-14)
      Panelists discuss the incorporation of hospitality thinking in health care companies, Oct. 10, 2016 at the Cornell Symposium for Hospitality, Health, & Design. Featuring: Melissa Ceriale P’15, ’16, ’18, Board of Trustees, ...
    • In Search of a Healthy Future: Hospitality 

      Cornell Institute for Healthy Futures (2016-12-14)
      Panelists discuss the adoption of healthier offerings in hospitality firms, Oct. 11, 2016 at the Cornell Symposium for Hospitality, Health, & Design. Featuring: Rohit Verma, Executive Director of CIHF; Alfredo Carvajal, ...
    • In Search of a Healthy Future: Senior Living 

      Cornell Institute for Healthy Futures (2016-12-14)
      Panelists discuss the need for more senior living facilities, Oct. 11, 2016 at the Cornell Symposium for Hospitality, Health, & Design. Featuring: Brooke Hollis, Associate Director, Sloan Program in Health Administration, ...
    • Increasing Servers' Tips: What Managers Can Do and Why They Should Do It 

      Lynn, Michael (2004-04-01)
      Restaurant managers would do well to assist members of their waitstaff to earn larger tips. Although tipping seems beyond management's purview, both research and common sense suggest that good tips mean a satisfied staff, ...
    • Indexing Hotel Brand Reputation 

      Anderson, Chris K.; Han, Saram (2018-08-01)
      Using monthly online reputation data from 2016 through to the first quarter of 2018, we index major hotel brands in the United States. This analysis of online reputation for branded properties yields three major conclusions: ...
    • Information in Stock Prices: Buy the Rumor, Sell the News? 

      Moulton, Pamela (2017-07-05)
      The popular adage, “buy the rumor and sell the news,” can apply to only half of stock trades, because someone must be on the other side of every trade, a party who is “buying the news.” The “news” in this study comes from ...
    • Information System Design: A Systematic Way to Analyze IT in Your Business 

      Wagner, Erica L.; Piccoli, Gabriele; Louthen, Sharon (2005-03-01)
      Information technology investments must be thought of in terms of a firm's overall information system. This report explains and illustrates two frameworks that emphasize the role of IT as a fundamental component of ...
    • Innovating Across Senior Living and Care: Insights from 2017 CIHF Senior Living Roundtable 

      Negrea, Sherrie (2017-07-01)
      The second Cornell Institute for Healthy Futures (CIHF) roundtable, held in March 2017, brought together senior-level executives, educators, and leaders in senior housing and care to share experiences and exchange ideas. ...
    • Insights on Hospitality, Retailing, and Commercial Real Estate: 2014 Cornell Retail Real Estate Roundtable Proceedings 

      Lawrence, Benjamin; Liu, Peng (2014-12-01)
      "Undeniably, the retail industry spectrum is broad,” said roundtable chair Peng Liu, as he opened the inaugural retail roundtable, held in New York City in June 2014. An associate professor of real estate at the Cornell ...
    • Insights on Hospitality, Retailing, and Commercial Real Estate: 2014 Cornell Retail Real Estate Roundtable Proceedings 

      Lawrence, Benjamin; Liu, Peng (2014-12-01)
      Undeniably, the retail industry spectrum is broad,” said roundtable chair Peng Liu, as he opened the inaugural retail roundtable, held in New York City in June 2014. An associate professor of real estate at the Cornell ...
    • Institutional Holding Periods 

      Chakrabarty, Bidisha; Moulton, Pamela C.; Trzcinka, Charles (2013-02-20)
      We find wide dispersion in trade holding periods for institutional money managers and pension funds, using a large database of fund-level transactions. All of the institutional funds execute round-trip trades lasting over ...
    • Integrating Self-Service Kiosks in a Customer-service System 

      Liu, Tsz-Wai; Piccoli, Gabriele (2010-04-01)
      Most hospitality companies have been implementing self-service channels with a goal of reducing costs, increasing customer satisfaction and loyalty, and reaching new customer segments. No matter how successful the self-service ...
    • Intellectual Capital: A Key Driver of Hotel Performance 

      Canina, Linda; Enz, Cathy A.; Walsh, Kate (2006-08-01)
      Investments in various forms of intellectual capital improve operating performance, according to the results of a study of 563 United States hotels. Using the hotels' operating income as a measure of profitability, the ...
    • Interview with Nurse Next Door Co-founder John DeHart 

      Cornell Institute for Healthy Futures (2017-02-16)
      The Cornell Institute for Healthy Futures conducted an in-depth interview with John DeHart '96, co-founder of Nurse Next Door, after he participated in the panel, "The Transdisciplinary Future of Design—Opportunities for ...
    • Interview with PwC Health Services Advisory's John Utz 

      Cornell Institute for Healthy Futures (2017-02-16)
      The Cornell Institute for Healthy Futures conducted an in-depth interview with John Utz, senior director at PwC Health Services Advisory, after he participated in the panel, "The Transdisciplinary Future of Design—Opportunities ...
    • Is It Time for Bottom Fishing? 

      Liu, Crocker; Nowak, Adam; White, Robert Jr (2020-10-12)
      The prices of hotels in all regions continue to hemorrhage, with hotels in the Middle Atlantic and South Atlantic regions particularly hard hit. In contrast, hotels in the Mountain states suffered the fewest losses. Hotels ...