Responding to phone inquiries and maintaining satisfaction among callers: information from the caller's perspective.
Connelly, N. A.; Brown, T. L.
Human Dimensions Research Unit Publication Series
Volume & Issue:
Previously Published As
Enck, J. W. and D. J. Decker. 1995. Evaluation of proposals for changes in deer hunting regulations. Human Dimensions Research Unit, Dept. of Nat. Resour., N.Y.S. Col. of Agr. and Life Sci., Cornell Univ., Ithaca. 66pp.