Responding to Phone Inquiries and Maintaining Satisfaction Among Callers: Information From the Caller's Perspective

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http://hdl.handle.net/1813/44763
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Author
Connelly, Nancy A.; Brown, Tommy L.
Description
Click on the PDF for an Executive Summary and the full report. Visit the HDRU website for a complete listing of HDRU publications at: http://hdru.dnr.cornell.edu/
Date Issued
1995-11
Type
report

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