Creating an Integrated Public Services Desk - A Piece of Cake?
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Powell, Jill; Patterson, Mary; Koltay, Zsuzsa; Bryan, Linda
This was presented on May 23, 2005 for Professional Development Week of Cornell University Library. The panel discussed the integration of access and reference services into a single public services desk. The speakers presented the goals and objectives for unifying the desks, methods of team building among the staff, and the impact of desk scheduling.
Professional Development Committee, Cornell University Library
Integration; Library Services; Merging; Reference Services; Access Services; Circulation Services
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