Creating an Integrated Public Services Desk - A Piece of Cake?
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Powell, Jill; Patterson, Mary; Koltay, Zsuzsa; Bryan, Linda
This was presented on May 23, 2005 for Professional Development Week of Cornell University Library. The panel discussed the integration of access and reference services into a single public services desk. The speakers presented the goals and objectives for unifying the desks, methods of team building among the staff, and the impact of desk scheduling.
Integration; Library Services; Merging; Reference Services; Access Services; Circulation Services
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