School of Hotel Administration: Recent submissions

Now showing items 11-20 of 2033

    • 2020-2021 Year in Review 

      Cornell Institute for Food and Beverage Management (CIFBM) (2021-10-18)
      2020-2021 Annual Review published by the staff of the Cornell Institute for Food and Beverage Management (CIFBM) at Cornell University's School of Hotel Administration.

    • 2020-2021 Year in Review 

      Pillsbury Institute for Hospitality Entrepreneurship (2021-10-18)
      2020-2021 Annual Review published by the staff of the Leland C. and Mary M. Pillsbury Institute for Hospitality Entrepreneurship (PIHE) at Cornell University's School of Hotel Administration.

    • 2020-2021 Annual Review 

      Center for Real Estate and Finance (2021-10-18)
      2020-2021 Annual Review published by the staff of the Center for Real Estate and Finance (CREF) at Cornell University's School of Hotel Administration.

    • Social Listening to Create Bespoke Customer Experiences: Best Practices for Hospitality Operators 

      LaTour, Kathryn; Brant, Ana (2021-09-29)
      Social listening involves using the information customers post publicly to better personalize their experience. But distinguishing the messages that matter (and responding to them promptly and effectively) is not easy—with ...

    • Hotel Sustainability Benchmarking Index 2021: Carbon, Energy, and Water 

      Ricaurte, Eric; Jagarajan, Rehmaashini (2021-09-21)
      The annual Cornell Hotel Sustainability Benchmarking study, published for the eighth consecutive year, finds a general reduction in energy and water usage among the participating hotels over the past three years (2017 ...

    • Finding the Balance Between Driving Revenue & Managing Costs 

      Vouk, Ira (2021-09-14)
      In July, the School of Hotel Administration’s Center for Hospitality Research (CHR) hosted a virtual roundtable called Finding the Balance Between Driving Revenue & Managing Costs. A group of twenty-three academics and ...

    • Second Quarter 2021: Are We There Yet? 

      Liu, Crocker; Nowak, Adam; White, Robert Jr (2021-07-15)
      United States hotel prices have rebounded above their statistical lower bound in all regions except the Mountain states, signaling a return toward their pre-pandemic level—although we are not quite there yet. Prices of ...

    • 2021 Cornell Real Estate Review 

      Baker Program in Real Estate (2021-06-10)
      Volume 19 (2021) of the Cornell Real Estate Review

    • The Phoenix Is Rising 

      Liu, Crocker; Nowak, Adam; White, Robert Jr (2021-04-19)
      Although the price of hotels along the east coast declined again this quarter the rate of decline has continued to lessen. Hotels in gateway cities reversed course, outperforming hotels in non-gateway cities. Our moving ...

    • Consumer Perceptions of Restaurant Delivery Fees 

      Kimes, Sheryl; Chen, Chaoqun (2021-03-11)
      As a substantial number of restaurants have implemented pickup and delivery as a large part of their business, restaurant operators must consider customers’ reactions to the structure of pickup and delivery charges. To ...