Now showing items 1-7 of 7

    • 2019-2020 Year in Review 

      Center for Real Estate and Finance (2020-09-30)
      2019-2020 Annual Review published by the staff of the Center for Real Estate and Finance (CREF) at Cornell University's School of Hotel Administration.
    • 2019-2020 Year in Review 

      Center for Hospitality Research (2020-10-08)
      2019-2020 Annual Review published by the staff of the Center for Hospitality Research (CHR) at Cornell University's School of Hotel Administration.
    • 2019-2020 Year in Review 

      The Center for Innovative Hospitality Labor and Employment Relations (2020-10-15)
      2019-2020 Annual Review published by the staff of the Center for Innovative Hospitality Labor and Employment Relations (CIHLER) at Cornell University's School of Hotel Administration.
    • Cyborg Service: The Unexpected Effect of Technology in the Employee–Guest Exchange 

      Giebelhausen, Michael D. (2014-10-01)
      Hotels, restaurants, and other hospitality industry operations are experimenting with self-service kiosks, tablet devices, and other technologies intended to augment or replace interactions between guests and front-line ...
    • Duty of Care Benchmarking Tool 

      Enz, Cathy; Thompson, Gary (2020-09-29)
      For any organization, “Duty of Care” is the obligation to avoid or diminish any reasonably foreseen harm to customers and employees resulting from exposure to the coronavirus that causes COVID-19. This obligation includes ...
    • Managing a Wine Cellar Using a Spreadsheet 

      Thompson, Gary (2020-09-29)
      Using examples from Version 4 of Wine Cellar Management Tool, this report describes the many spreadsheet-based analyses in this tool that can assist an individual, restaurant, or bar in managing a wine cellar. The primary ...
    • Pre- and Post-COVID Travel Preferences 

      Canina, Linda; McQuiddy-Davis, Nicole (2020-09-29)
      COVID-19 has disrupted travel and the hospitality industry like no other historical event. As travel slowly resumes in the US under strict government guidelines, our survey results suggest that travel-related businesses ...