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    • Labor Scheduling, Part 1: Forecasting Demand 

      Thompson, Gary (1998-10-01)
      This paper focuses on forecasting demand for services, the first of a four-part series on developing effective workforce schedules. Serving customers well, at a reasonable cost, requires the proper number and mix of ...
    • Workforce Scheduling: A Guide for the Hospitality Industry 

      Thompson, Gary M. (2004-04-02)
      Creating a workforce schedule that ensures appropriate service levels is a key management function. The many complexities of scheduling can be captured through a process that comprises the following four major steps: (1) ...