Browsing School of Hotel Administration by Subject "labor drivers"
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(1998-10-01)This paper focuses on forecasting demand for services, the first of a four-part series on developing effective workforce schedules. Serving customers well, at a reasonable cost, requires the proper number and mix of ...
(2004-04-02)Creating a workforce schedule that ensures appropriate service levels is a key management function. The many complexities of scheduling can be captured through a process that comprises the following four major steps: (1) ...