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    • Fitting Restaurant Service Style to Brand Image for Greater Customer Satisfaction 

      Giebelhausen, Michael D.; Chan, Evelyn; Sirianni, Nancy J. (2016-04-04)
      Supported by academic researchers, the restaurant industry has devoted enormous effort to the task of conceptualizing and developing measures of “service quality,” 1 based on the reasonable proposition that restaurant ...
    • Safety and Security in U.S. Hotels 

      Enz, Cathy A. (2009-08-02)
      An investigation of the physical attributes or features that signal safety and security in a sample of 5,487 U.S. hotels revealed significant differences in the distribution of these key amenities in various hotel price ...