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    • Outsourcing and Role Stress: An Empirical Study of Hotel Spa Managers 

      Hodari, Demian; Waldthausen, Veronica; Sturman, Michael C. (2014-01-01)
      Hotel owners and managers are increasingly outsourcing their spas to specialist firms that oversee the spa’s operations and personnel. In such spas they assume the role of boundary spanners as they are responsible for ...