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Browsing School of Hotel Administration by Author "Schlentner, Joyce"
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Using Research to Determine the ROI of Product Enhancements: A Best Western Case Study
Garlick, Rick; Schlentner, Joyce (2013-04-01)The never-ending challenges of hotel brand management have only become more involved as the hotel industry has consolidated, competition among hotel brands has become stiffer, and consumers’ expectations continue to rise. ...