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Browsing School of Hotel Administration by Title
Now showing items 1318-1337 of 2033
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Qualitative Research: Advancing the Science and Practice of Hospitality
(2003-04-01)A good way to explore the full dimensions of a problem is to examine it first hand, with field- based, qualitative research—using a collaboration between a practitioner and a researcher. -
Quantifying Impact: The Effect of New Hotels and Brand Conversions on Revenues of Existing Hotels
(2005-07-01)The 1990s, the study described in this report examined eight hotel chains that are mostly franchised and two chains that are mostly company owned. The study finds that when franchisors approve new same-brand hotels in the ... -
Questioning Conventional Wisdom: Is a Happy Employee a Good Employee, or Do Other Attitudes Matter More?
(2008-03-02)The notion that good service results when companies ensure their employees’ satisfaction has found little support in empirical research. The idea is an enduring one, however, and it has been codified as the starting point ... -
Race Differences in Restaurant Tipping: A Literature Review and Discussion of Practical Implications
(2006-01-01)Research on race differences in tipping suggests that (a) Blacks leave smaller average restaurant tips than do Whites, (b) Black-White differences in tipping persist after controlling for socio-economic status, (c) Blacks ... -
Race Differences in Sexual Behavior: A Critique of Rushton and Bogaert’s Evolutionary Hypothesis
(1989-01-01)Rushton and Bogaert (1987) presented evidence of race differences in sexual behavior, sex-related physical characteristics, and sex-related physiological processes. They argued that these data supported a theory of genetic ... -
Race Differences in Tipping: Questions and Answers for the Restaurant Industry
(2006-01-01)A widespread perception in the restaurant industry is that Black patrons tip less than do White customers. As a result, many waiters and waitresses dislike waiting on tables of Black parties, resist being assigned to serve ... -
Race Differences in Tipping: Testing the Role of Norm Familiarity
(2011-01-01)On average, Blacks tip less than whites in the United States. As a result, many servers dislike waiting on black tables and deliver inferior service to those Blacks seated in their sections. Furthermore, this race difference ... -
Racial and Ethnic Differences in Tipping: The Role of Perceived Descriptive and Injunctive Tipping Norms
(2015-02-01)In U.S. restaurants, racial and ethnic minorities often tip less than whites. These differences in tipping create numerous problems ranging from discriminatory service to restaurant executives’ reluctance to open restaurants ... -
Racial Differences in Sensitivity to Behavioral Integrity: Attitudinal Consequences, In-Group Effects, and “Trickle Down” Among Black and Non-Black Employees
(2007-05-01)Recent research has suggested that employees are highly affected by perceptions of their managers’ pattern of word–action consistency, which T. Simons (2002) called behavioral integrity (BI). The authors of the present ... -
Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework
(1995-03-01)This article develops and tests alternative models of market-level expectations, perceived product performance, and customer satisfaction. Market performance expectations are argued to be largely rational in nature yet ... -
Reach Out and Touch Your Customers
(1998-06-01)[Excerpt] This study of 105 dining parties at a casual chain restaurant found that a male server received significantly larger tips when he touched the shoulder of the person paying the bill than when he did not touch the ... -
Ready and Willing: Restaurant Customers’ View of Payment Technology
(2014-10-01)Restaurant guests seem enthusiastically ready to adopt customer facing payment technologies, at least in casual restaurants, according to this study of the views of 1,297 U.S. consumers. Three sub-samples of consumers rated ... -
Real Assets, Liquidation Value and Choice of Financing
(2016-01-01)We use real estate firms to examine how asset liquidation values influence a firm’s financing choice, because the productivity and quality of each asset is observable and potential measures of an asset’s liquidation value ... -
Real Estate Capitalization Rate Interpretations through the Cycle
(2003-07-01)Both the numerator and denominator of real estate capitalization rates may experience different degrees of movement as markets evolve from one phase of the cycle to another. Capitalization rate interpretations become ... -
Real Estate Case Competitions
(2016-06-01)Real Estate is by nature a hands-on business in which real-world experience and new challenges are the best teacher. With this in mind, graduate real estate education has embraced case competitions as a way to apply ... -
Real Estate Industry
(2019-04-25) -
Real Estate Industry
(2020-06-29) -
Real Estate Investment Trusts: A Review of the Financial Economics Literature
(1995-01-01)This paper is a survey of the literature on Real Estate Investment Trusts, commonly as REITs. The literature is separated into three major research topics: investment financing decisions, and return and risk issues. The ... -
Real Estate Investment Trusts: Performance, Recent Findings, and Future Directions
(2010-08-01)The volume of research specifically directed at lodging real estate investment trusts (REITs) is slender, although numerous studies have been conducted on REITs generally. Studies of REITs generally have found that regulatory ... -
Real Estate Private Equity: The Case of U.S. Unlisted REITs
(1999-01-01)Purpose - The purpose of this paper is to demonstrate how fixed-share prices, as a structural flaw in private equity funds targeted to small-unit investors, economically disadvantages those investors in favor of sponsors. ...
