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Browsing Cornell Peter and Stephanie Nolan School of Hotel Administration by Title
Now showing items 41-60 of 2043
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A Call for Special-focus Issues
(2003-06-01)[Excerpt] In our efforts to deliver high-quality content to our audience, Cornell Quarterly usually publishes articles on a variety of topics. We seek not only to cover issues in depth, but we try to ensure that our issues ... -
A Catalog of Responses to September 11
(2003-07-01)[Excerpt] On September 11, 2001, life as we knew it changed when a terrorist attack took the lives of thousands with the hijacking of four airplanes. Two of those planes were used to destroy the World Trade Center’s Twin ... -
A Caution and a Call: A Need to Examine the Relationship between Intent and Actions
(2004-08-01)[Excerpt] Three birds sit on a wire; two of them decide that they intend to leave. How many are left? The answer: three, because until the intent turns into action, nothing has happened. -
A Challenging Process Outlined
(2008-07-01)The development process is defined by variables. A successful developer identifies, monitors, understands, and attempts to control these variables. Most development projects require the developer to be prepared to negotiate ... -
A Choice-Based Dynamic Programming Approach for Setting Opaque Prices
(2012-01-01)Opaque pricing is a form of pricing where certain characteristics of the product or service are hidden from the consumer until after purchase. In essence, opaque selling transforms a differentiated good into a commodity. ... -
A Commentary on “Leading Change with the 5-P Model: 'Complexing' the Swan and Dolphin Hotels at Walt Disney World”
(2008-05-01)The management of the Swan and Dolphin Hotels found value in using the 5-P Model for implementing planned change. While such clearly defined methods can achieve desired outcomes, this commentary suggests that a symbolic ... -
A Comparison of Asians’, Hispanics’, and Whites’ Restaurant Tipping
(2013-01-01)Asians and Hispanics are perceived by many restaurant servers as poor tippers. This study tests the validity of those perceptions using data from a large restaurant chain’s online customer satisfaction survey. Findings ... -
A Comparison of Different Demand Models for Joint Inventory-Pricing Decisions
(2011-01-01)Pricing and inventory research often focuses on stylized models to illustrate pricing and ordering decision dynamics. Although decision insight is useful, the individual retailer faces tougher decisions on actually modeling ... -
A Comparison of Forecasting Methods for Hotel Revenue Management
(2003-09-01)The arrivals forecast is one of the key inputs for a successful hotel revenue management system, but no research on the best forecasting method has been conducted. In this research, we used data from Choice Hotels and ... -
A Comparison of Heuristics for Assigning Individual Employees to Labor Tour Schedules
(2004-01-01)The labor tour scheduling literature has focused on the development of schedules, and with a few exceptions, employees were assumed to have identical cost and productivity. Even the few exceptions in the literature that ... -
A Comparison of Hotel Indices with Hotel Properties and Portfolios
(2014-06-01)Thanks to the availability of transaction data and the work of Real Capital Analytics (RCA), hotel operators and investors now have access to indices that track the price appreciation of hotels.1 RCA’s data is one basis ... -
A Comparison of Static Measures of Liquidity to Integrative Measures of Financial and Operating Liquidity: An Application to Restaurant Operators and Restaurant Franchisors
(2008-01-01)The results presented in this paper show that integrative financial and operating measures of liquidity provide investors and creditors with information beyond that provided by static measures of short-term liquidity such ... -
A Comparison of the Performance of Brand-Affiliated and Unaffiliated Hotel Properties
(2016-05-01)Research has shown that performance differences exist between brand-affiliated hotels and unaffiliated properties. However, the extant empirical results are mixed. Some research has shown that brands outperform unaffiliated ... -
A Comparison of the Performance of Independent and Franchise Hotels: The First Two Years of Operation
(2011-11-03)Although franchising has become a dominant mode of entry for hotel owners, a substantial number of entrepreneurs open their property as an independent and unaffiliated hotel. Given the finance community’s desire for a brand ... -
A Competency Model for Club Leaders
(2015-05-02)To ensure the success of a service organization, leaders must have skills and abilities to shape service systems and guide employees to deliver the service experience. So far, however, we have yet to see a set of leadership ... -
A Comprehensive Guide to Merchandising Bed and Breakfast Inns
(2006-08-01)The many methods for merchandising a bed and breakfast inn embrace both traditional means and the growing areas available online. The key to all tactics is to show would-be guests how the B&B matches their lodging preferences. ... -
A Comprehensive Model of Customer Trust in Two Retail Stores
(2009-01-01)Purpose – The purpose of this paper is to develop and test a comprehensive model of customer trust in a retail service setting. Three levels of the customer‐to‐store relationship are simultaneously taken into account: ... -
A Consumer's View of Restaurant Reservations Policies
(2008-01-01)Restaurant customers view reservations as a form of contract, according to a survey of 1,230 frequent diners. The self-selected respondents to the survey had little patience for restaurants that fail to have tables ready, ... -
A Contemporary Model for Human Resources
(2002-01-07)The human-resources model used by many hospitality firms centralizes HR functions in the human-resources department. One consequence of such centralization is that inefficiencies arise because HR decisions are being made ... -
A Content Analysis of Consumer Complaints, Remedies, and Repatronage Intentions Regarding Dissatisfying Service Experiences
(2004-07-27)Building on existing research examining customers’ complaints about service experiences, this study examined restaurant consumers’ episode-specific reactions to service failures. In the first stage of this work, restaurant ...
