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Browsing Cornell Peter and Stephanie Nolan School of Hotel Administration by Title
Now showing items 2015-2034 of 2043
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Why Do Workers with Disabilities Earn Less? Occupational Job Requirements and Disability Discrimination
(2017-06-18)We analyse competing explanations for the lower pay of employees with disabilities, using 2008–2014 data from the American Community Survey matched to O*Net data on occupational job requirements. The results indicate that ... -
Why Hotels? Economy Weakens but Hotels Remain Relatively Strong—What Gives? And What Might Give?
(2012-11-01)Despite tepid economic indicators, the demand for hotel rooms in the United States has surged since the depths of the great recession in 2009. Bucking all apparent economic trends, lodging has been a leading industry during ... -
Why Managers Should Care About Fairness: The Effects of Aggregate Justice Perceptions on Organizational Outcomes
(2003-06-01)This work examines the aggregation of justice perceptions to the departmental level and the business-unit level, the impact of these aggregate perceptions on business-unit-level outcomes, and the usefulness of the distinction ... -
Why Multinational Corporations Still Need to Keep It Local: Environment, Operations, and Ownership in the Hospitality Industry
(2013-01-01)[Excerpt] As the world we live in becomes flatter and hotter, it is increasingly important to identify sustainability solutions sensitive to local variations and for policies to support those solutions. In this chapter, ... -
Why Recommend a Brand Face-to-Face but not on Facebook? How Word-Of-Mouth on Online Social Sites Differs From Traditional Word-of-Mouth
(2015-01-01)We examine the conceptual difference between consumer electronic word-of-mouth on online social sites (sWOM) such as Facebook and traditional face-to-face word-of-mouth (WOM). We find that consumers are less willing to ... -
Why Restaurant Managers Quit (and How to Keep Them)
(1986-11-01)High turnover among managers can be even more damaging to your operation than high turnover among rank-and-file workers. If you want to keep managers, it is essential to understand why they leave. Surprisingly, money is ... -
Why Tip? An Empirical Test of Motivations for Tipping Car Guards
(2010-01-01)From a mainstream economic perspective, tipping is often seen as a rather anomalous or irrational economic activity since consumers could legally and willingly avoid paying tips altogether. Nevertheless, this pervasive ... -
Why Trust Matters in Top Management Teams: Keeping Conflict Constructive
(2007-10-01)People who study conflict in decision making groups divide group conflict into that based on issue-focused controversy and conflict arising from personal tensions or grudges. While issue-based controversy is typically ... -
Will the Real Correlation Please Stand Up? An Examination of the Effectiveness of Statistical Corrections for Common Method Variance Using Data Simulation
(2004-01-01)A concern of researchers is the risk of measurement error due to common method variance (CMV) when using self-reported data. The present study addresses this concern by empirically comparing four techniques for correcting ... -
Wine Cellar Management Tool, Version 3.1.0.
(2016-04-06)Version 3 of the Wine Cellar Management Tool incorporates six years of experience in using this spreadsheet-based application, which is designed to assist a wine owner in tracking the status of bottles being cellared. By ... -
Wine List Characteristics Associated with Greater Wine Sales
(2009-07-01)Wine lists can be powerful merchandising tools that should be thoughtfully designed. Restaurant operators and observers have offered many suggestions regarding how to present a wine list to improve sales, but few direct ... -
Winners and Losers during the Great Recession: The Positive Impact of Marketing Expenditures
(2015-11-01)One of the factors that separated winning hotels from losers in the recession was the hotels’ management of marketing expenses. By matching a group of 100 winners to 106 losers, based on high or low financial performance ... -
Women hospitality managers: Perceptions of gender-related career challenges
(1993-01-01)In spite of increases in the number of women who are both academically prepared and interested in pursuing hospitality management careers, women appear to be leaving the industry at a much higher rate than their male ... -
Women in Hospitality
(2008-01-01)[Excerpt] It is unlikely that there will ever come a time when gender in the workplace will not matter. Regardless of culture, historical context, or social circumstance, men and women view the world - and often each other ... -
Women in Hospitality Management: General Managers’ Perceptions of Factors Related to Career Development
(1994-01-01)A descriptive study was undertaken to learn more about women’s career development in the hospitality industry from general managers’ perspectives. The primary purpose of the study was to identify the communication skills ... -
Word-of-Mouth Communication in the Hospitality Industry
(2001-01-02)This article presents the results of an exploratory study in the hospitality industry that aimed to develop a new framework for understanding post-purchase word-of-mouth in the relationship context. New insights into ... -
Workforce Housing in New York City: A Case Study of Urban American, LLC
(2007-07-01)The challenging task of providing high-quality workforce housing is further complicated in a rent-stabilized housing market such as New York City. Socially conscious, fiscally responsible landlords must conduct major capital ... -
Workforce Scheduling: A Guide for the Hospitality Industry
(2004-04-02)Creating a workforce schedule that ensures appropriate service levels is a key management function. The many complexities of scheduling can be captured through a process that comprises the following four major steps: (1) ... -
Workforce Staffing Optimizer
(2007-01-01)The Workforce Staffing Optimizer (WSO) is designed to help managers like you find the mix of different types of employees in hospitality settings that minimizes the overall staffing cost. This enables you to see if your ... -
Worth Waiting For: Increasing Satisfaction by Making Consumers Wait
(2011-01-01)A truism in the marketing literature, and among many marketing practitioners, is that requiring consumers to wait negatively impacts quality evaluations, purchase intentions and a range of other important outcomes. However, ...
