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Browsing School of Hotel Administration by Title
Now showing items 1948-1967 of 2013
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What Facades and Exteriors Say About Your Restaurant (And How to Make Sure They are Saying the Right Thing)
(2009-03-01)[Excerpt] I like to play a game with my restaurant development students that I call "Guess the Concept." I show them a picture of an unidentified restaurant's exterior and they have to decide what the restaurant serves and ... -
What Guests Really Think of Your Hotel: Text Analytics of Online Customer Reviews
(2016-02-09)Hotel ratings do not tell the full story of how guests view a hotel, according to an analysis of the text of 5,830 reviews covering 57 hotels in Moscow, Russia. The study found, for instance, that negative comments have a ... -
What is a Gateway City?: A Hotel Market Perspective
(2012-04-01)The United States Office of Management and Budget designates 366 American cities as metropolitan statistical areas (MSAs).2 Fifty of these 366 MSAs contain the majority of the nation’s hotel rooms. For purposes of investing ... -
What is common among return anomalies? Evidence from insider trading decisions
(2012-12-12)Conventional wisdom suggests that insiders buy shares on positive, and sell on negative, information. Under regulations of insider trading, however, insiders keep silent while possessing extreme information. We find that ... -
What is Public Use? Eminent Domain and the Kelo Decision
(2007-07-01)This paper discusses the concept of public use following the Supreme Court decision in the eminent domain case of Kelo v. City of New London. The majority of the Court now equates public use to public purpose and approves ... -
What Keeps You Up at Night? Key Issues of Concern for Lodging Managers
(2001-04-01)[Excerpt] While working with managers and executives in the hospitality industry, I came to believe that a common set of shared problems may be impeding their ability to effectively manage. Rather than proceed on anecdotes ... -
What Makes It So Great? An Analysis of Human Resources Practices among <i>Fortune</i>’s Best Companies to Work for
(2010-05-01)Although few hospitality organizations are listed in the annual survey of Fortune magazine’s one hundred best companies to work for, an analysis of companies with similar operating challenges provides clear direction for ... -
What Matters More? Contrasting the Effects of Job Satisfaction and Service Climate on Hotel Food and Beverage Managers’ Job Performance
(2010-08-01)Research has provided little empirical support for the concept that employee job satisfaction is a causal driver of employee job performance, customer satisfaction, and company performance. This concept is an enduring one, ... -
What Matters Most to Your Guests: An Exploratory Study of Online Reviews
(2017-02-13)An examination of over 95,000 reviews and ratings for 99 independent, high-end hotels and resorts highlights the importance of the hotel industry’s core product, namely, consistently excellent service supporting a comfortable, ... -
What Matters Most? The Perceived Importance of Ability and Personality for Hiring Decisions
(2011-05-01)This study examined the emphasis hiring managers placed on general mental ability (GMA) and personality—agreeableness, conscientiousness, emotional stability, and extraversion—when evaluating applicant profiles for servers ... -
What Message Does Your Conduct Send? Building Integrity to Boost Your Leadership Effectiveness
(2014-12-03)A suite of studies demonstrates the importance of managers’ acting in keeping with their verbalized commitments and stated beliefs. While this seems to be a logical proposition, the studies explained in this paper demonstrate ... -
What Motivates Managers? Evidence from Organizational Form Changes
(2005-01-01)We formulate and test several hypotheses on managerial motivation using organizational form changes in the real estate industry. We find that firms that switch to a more restrictive structure have increases in stock value ... -
What Really Happens During Flight to Safety: Evidence from Real Estate Markets
(2018-05-15)Flight to safety (FTS) affects the markets for risky assets such as stocks, corporate bonds, and commodities. Yet, little is known about the effects on commercial real estate. We show that REITs offer a partial hedge against ... -
What We Know about M&A Success: A Research Agenda for the Lodging Industry
(2011-02-01)The lodging industry is a fruitful area for merger and acquisition (M&A) research, although the empirical evidence is surprisingly sparse given the degree of industry consolidation. Although the M&As are motivated by the ... -
What’s Hot? 9 Restaurant Interior Design Trends to Consider for Your Next Build, Buildout or Remodel
(2013-05-01)What drives restaurant design trends? The answer is as diverse as designers themselves. -
What’s Next in Loyalty Programs: Highlights of the 2014 Cornell Loyalty Program Management Roundtable
(2015-04-01)Loyalty programs have hit the maturity stage in the hospitality industries,” stated loyalty roundtable chair Michael McCall, as he opened the first session, “and many firms are now struggling to demonstrate the return on ... -
When Companies Don’t Make the Ad: A Multi-Method Inquiry into the Differential Effectiveness of Consumer-Generated Advertising
(2013-02-07)This four-part multi-method investigation into the under-researched yet increasingly prevalent phenomenon of consumer-generated advertising (CGA) confirms a performance advantage over traditional advertising and suggests ... -
When Do Female-Owned Businesses Out-Survive Male-Owned Businesses? A Disaggregated Approach by Industry and Geography
(2014-11-01)Studies have invoked several theoretical perspectives to explain differences between female-owned businesses and male-owned businesses. Yet, few have considered the possibility that differential outcomes between female-owned ... -
When Hotel Revenues Dive, What Happens to NOIs & Property Prices?
(2002-01-01)[Excerpt] The availability of timely revenue information represents a large first step toward understanding how hotel property returns have held up under current economic pressures. Nevertheless, these data may be somewhat ... -
When Private Property Rights Collide With Growth Management Legislation
(2015-06-01)Over the past century, ever-expanding urban and suburban growth in the United States has offered a clear sign of America’s economic vitality, but it has not come without unique challenges of its own. Indeed, efforts to ...
