Now showing items 1423-1442 of 2013

    • Second Quarter 2014: Prices Rise as Expected, Moderate Price Growth Is Anticipated 

      Liu, Crocker H.; Nowak, Adam D.; White, Robert M. Jr. (2014-07-01)
      Prices do reflect RevPAR. In the previous issue (2014Q1), we had revisited the year-over-year change in RevPAR relative to our Repeat Sale Index. Since we showed that the year-overyear change in RevPAR is a leading indicator ...
    • Second Quarter 2015: Hotel Deals Are Getting Harder to Pencil Out 

      Liu, Crocker H.; Nowak, Adam D.; White, Robert M. Jr (2015-07-01)
      Hotel Investment based on operating performance has turned red. Our Economic Value Added (EVA) indicator shown in Exhibit 1 has turned negative, declining from -.6% (near zero; breakeven) to -1.8% in 2014Q1. What is more ...
    • Second Quarter 2016: Slowdown for Large Hotels Continues; Small Hotels Have Now Slowed as Well 

      Liu, Crocker H.; Nowak, Adam D.; White, Robert M. Jr. (2016-07-08)
      Our Standardized Unexpected Price (SUP) metric continues to show a decline in the price of large hotels, and now also the price of small hotels has eased—even though hotel transaction volume has increased. Although debt ...
    • Second Quarter 2017: Positive Momentum Continues: A New Price High Reached 

      Liu, Crocker H.; Nowak, Adam D.; White, Robert M. Jr. (2017-08-01)
      Our moving average trendlines, supported by our Standardized Unexpected Price (SUP) performance metrics, indicate not only positive price momentum but also that a statistically significant new high has been reached this ...
    • Second Quarter 2018: Is It Still "Hot" This Summer? 

      Liu, Crocker H.; Nowak, Adam D.; White, Robert M. Jr. (2018-07-01)
      Hotels in gateway cities continue to shine, rising 11.6 percent year over year compared to a 1.2-percent gain for hotels in non-gateway cities. Hotel operating performance scaled by price is still in the black based on ...
    • Second Quarter 2019: Gradual Hotel Slowdown: Has the Party Ended? 

      Liu, Crocker H.; Nowak, Adam D.; White, Robert M. Jr (2019-07-01)
      In this issue, we introduce our new regional indices of hotel performance. Based on these indices, hotels in the Midwest and Mountain regions (mostly hotels in Arizona, Colorado, and Nevada) have outperformed other regions, ...
    • Second Quarter 2020: Are All Crises the Same? 

      Liu, Crocker; Nowak, Adam; White, Robert, Jr. (2020-07-24)
      Although the Great Recession is useful in offering insights into how hotel performance might fare during a crisis, we show that the current crisis is much worse in terms of risk and the loss of relative wealth. Not ...
    • Segmenting and Targeting Your Market: Strategies and Limitations 

      Lynn, Michael (2011-01-01)
      [Excerpt] Almost any marketing textbook will tell you that the key to successful marketing can be summed up by the STP strategy—that is, segmentation, targeting, and positioning. This approach suggests that the mass market ...
    • Segmenting Hotel Customers Based on the Technology Readiness Index 

      Verma, Rohit; Victorino, Liana; Karniouchina, Kate; Feickert, Julie (2007-09-02)
      The extent to which hotel guests accept and use technology both during a hotel stay and on their own can be a useful means of segmenting guests. One excellent mechanism for establishing segments based on customers' inclination ...
    • Selecting Profitable Hotel Sites at La Quinta Motor Inns 

      Kimes, Sheryl E.; Fitzsimmons, James A. (1990-01-01)
      Selecting a good site plays a crucial role in the success of a hotel, and as competition intensifies in the lodging industry, it has become increasingly important. The success of a site is based on competitive, demographic, ...
    • Self-Service Technology and Online Financial Service Choice 

      Ding, Xin; Verma, Rohit; Iqbal, Zafar (2007-01-01)
      Purpose – The application of self-service technology in transaction-based e-service (e.g. online financial services) creates a challenge for firms: what combination of features should they offer to satisfy needs from ...
    • seniority_list: A Tool to Address the Challenge of Airline Mergers and Labor Integration 

      Davison, Robert; Rogers, Sean Edmund (2017-05-24)
      Integrating employee groups from separate firms into a combined, well-functioning workforce presents one of the most difficult challenges in a corporate merger. This has particularly been the case in the recent airline ...
    • Seoul Office Market: Occupancy Characteristics and Their Impact on Market Stability at a Global Level 

      Ryu, Jongpil (2018-05-04)
      While other major cities in the global real estate market experienced a stiff downturn after the Global Financial Crisis in 2008, the Seoul office market remained very stable. Focusing on steady rent growth, this paper ...
    • Sequence Effects in Service Bundles: Implications for Service Design and Scheduling 

      Dixon, Michael; Verma, Rohit (2013-01-01)
      Researchers in several academic disciplines have investigated the effect of the sequence of pleasure and pain on the customer in service, experience, or healthcare-related interactions. Specifically, past research from ...
    • Service Capacity Design With an Integrated Market Utility-Based Method 

      Pullman, Madeleine E.; Goodale, John C.; Verma, Rohit (2000-01-01)
      [Excerpt] The purpose of this chapter is to present a model that integrates customer preferences and service design. In response to the need for interdisciplinary service management research, we present a framework that ...
    • Service Classification and Management Challenges 

      Verma, Rohit; Boyer, Kenneth K. (2000-03-01)
      Coincident with the increasing importance of services as a primary component of the economies in developed countries, a number of theoretically derived service typologies have been developed, yet there has been virtually ...
    • Service Design and Operations Strategy Formulation in Multicultural Markets 

      Pullman, Madeline E.; Verma, Rohit; Goodale, John C. (2001-02-01)
      Businesses that service multicultural customer segments face unique challenges in developing the appropriate service strategy. While the strategic implications of expanding services from a domestic market to an international ...
    • Service Equity, Satisfaction, and Loyalty: From Transaction-Specific to Cumulative Evaluations 

      Lervik-Olsen, Line; Johnson, Michael D. (2003-02-01)
      Perceived equity is a key psychological reaction to the value that a service company provides. Yet equity research has focused on a customer’s satisfaction with relatively well-defined service episodes or transactions. The ...
    • Service Gratuities and Tipping: A Motivational Framework 

      Lynn, Michael (2015-02-01)
      In many countries around the world, consumers leave voluntary payments of money (called “tips”) to service workers who have served them. Since tips are an expense that consumers are free to avoid, tipping is an anomalous ...
    • Service Innovation and Customer Choices in the Hospitality Industry 

      Victorino, Liana; Verma, Rohit; Plaschka, Gerhard; Dev, Chekitan S (2005-01-01)
      Purpose: The purpose of this paper is to understand the impact service innovation has on customers’ choices within the hotel and leisure industry. The paper also discusses the influence of the creation of new services on ...