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Browsing School of Hotel Administration by Title
Now showing items 1928-1947 of 2011
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Validating Expert Systems: A Demonstration Using Personal Choice Expert, a Flexible Employee Benefit System
(1995-01-01)A method for validating expert systems, based on validation approaches from psychology and Turing's “imitation game,” is demonstrated using a flexible employee benefits expert system. Psychometric validation has three ... -
Valuation Using Hedonic Pricing Models
(2009-07-01)Buildings can be compared to a bundle of goods sold in a market, where each of the building characteristics combined equate to the expected overall transaction value. By collecting data on many different buildings a ... -
Value Similarity about Human Resources, Competitiveness and Social Responsibility: A Study of Organizational and Suborganizational Differences
(1990-01-01)This study explored the perception of value similarity between employees and top management. Three types of organizational values were identified including values concerning the use of human resources, the competitiveness ... -
Violent Splits or Healthy Divides? Coping With Injustice through Faultlines
(2010-01-01)In 2 studies, we investigated how groups with strong divisions may, paradoxically, help members to cope with injustice. We tested our theoretical predictions using a survey methodology and data from 57 (Study 1) and 36 ... -
Visual Methods: Using Photographs to Capture Customers’ Experience with Design
(2007-05-01)Traditional guest feedback methods such as surveys or mystery shopping are not ideal for collecting information about customers' reactions to a hotel's physical design. Because design is a visual medium, survey questions ... -
Volume Dynamics and Multimarket Trading
(2011-10-13)The trading of shares of the same firm in multiple markets has become common over the last thirty years, but there is little empirical evidence on the extent to which investors actively exploit multimarket environments. ... -
Voluntary Tipping and the Selective Attraction and Retention of Service Workers in the United States: An Application of the ASA Model
(2011-01-01)Gratuities paid by consumers are widely used to compensate workers in the service industry despite the fact that this practice permits and even encourages a variety of negative practices - from customer-employee collusion ... -
Wait or Buy? The Strategic Consumer: Pricing and Profit Implications
(2003-03-01)Using tools from operations research, airlines have, for many years, taken a strategic approach to pricing the seats available on a particular flight based on demand forecasts and information. The result of this approach ... -
Warrant Pricing Using Observable Variables
(2003-08-14)The classical warrant pricing formula requires knowledge of the variance of the firm value process, and the firm value. When warrants are outstanding the firm value itself is a function of the warrant price. Firm value and ... -
Water Markets and Trading
(2006-11-01)Since the 1970s, supply augmentation strategies to meet water needs have waned, and governments have increasingly focused on demand management measures, including voluntary water transfers. Water demands have also changed ... -
We Can Thank Harvey Weinstein for Doing What Congress and the Supreme Court Failed to Do
(2018-04-01)While the years 2017 and 2018 will be remembered for numerous geo political and social movements, any retrospective of this time will include the issue of sexual harassment and the corresponding “Me Too” movement. In this ... -
Web Advertising: Sexual Content on eBay
(2012-01-01)Trust is an essential ingredient for commercial success on the Web. “Shopping aggregator” websites such as eBay provide a mechanism for measuring trust in the vendor in the form of online shoppers' positive feedback ratings. ... -
Web-Based Recruiting's Impact on Organizational Image and Familiarity: Too Much of a Good Thing?
(2017-06-01)Little is known about the efficacy of many of the newer forms of online recruitment. Using a quasi-experimental design, we tested the impact of individual exposure to corporate recruitment websites and Facebook on perceptions ... -
Welcome! How to Maximize the Appeal of Your Restaurant’s Entrance
(2011-08-01)[Excerpt] Restaurateurs tend to put enormous energy into planning their restaurants' interior and back-of house spaces, but often treat the outside like an afterthought. This is unfortunate because the exterior of your ... -
Welcoming Sage Publications
(2004-02-01)With this issue, the Cornell Hotel and Restaurant Administration Quarterly switches publishing houses to Sage Publications (hereafter referred to as Sage). To clarify what this means, the Quarterly is still owned by the ... -
“What Do Commercial Real Estate Price Indices Really Measure?”
(2012-06-11)Commercial real estate indices play an important role in performance evaluation and overall investment strategy. However, the issue of how representative they are of the price appreciation on individual commercial real ... -
What Do Hotel Guests Really Want? Anticipated Versus Actual Use of Amenities
(2018-09-01)Hotels provide a lengthy menu of amenities based on the (largely accurate) perception that guests want those amenities and claim they will use them. While many guests do exactly that, a substantial percentage will “overpredict” ... -
What Do These People Know that You Don’t?
(2005-02-01)On October 6, 2003, the Center for Hospitality Research (CHR) at Cornell University, the publisher of the Cornell Hotel and Restaurant Administration Quarterly, started requiring that users register to view its Web site ... -
What Facades and Exteriors Say About Your Restaurant (And How to Make Sure They are Saying the Right Thing)
(2009-03-01)[Excerpt] I like to play a game with my restaurant development students that I call "Guess the Concept." I show them a picture of an unidentified restaurant's exterior and they have to decide what the restaurant serves and ... -
What Guests Really Think of Your Hotel: Text Analytics of Online Customer Reviews
(2016-02-09)Hotel ratings do not tell the full story of how guests view a hotel, according to an analysis of the text of 5,830 reviews covering 57 hotels in Moscow, Russia. The study found, for instance, that negative comments have a ...
