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Browsing School of Hotel Administration by Title
Now showing items 973-992 of 2011
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Jamie Huffcut on Complexities of the Hospital Design Process
(2017-02-16)The Cornell Institute for Healthy Futures conducted an in-depth interview with Jamie Huffcut, Health & Wellness Practice Leader at Gensler, after she participated in the panel, "The Transdisciplinary Future of Design—Opportunities ... -
JD Power/SITE Foundation Incentive Travel Survey 2016
(2017-12-01)Incentive travel is a multi-billion dollar segment of the travel industry that continues to grow. This white paper outlines the findings from the 2016 JD Power/SITE Foundation survey on incentive travel buyers and sellers, ... -
Jian Ye Li: Assessing and Managing Risks in International Real Estate Development
(2013-07-01)This case focuses on a USD $108.6 million mixed-use development project in Shanghai, China from the perspective of a U.S.-based private equity firm. The firm has been presented with an opportunity to coinvest in the project ... -
Job Sharing: A Potential Tool for Hotel Managers
(2002-10-01)Job sharing took on a new meaning when it allowed NYC hotels to avoid laying off key staff members. -
Joint Leverage and Maturity Choices in Real Estate Firms: The Role of the REIT Status
(2014-01-01)We explore the interdependence of leverage and debt maturity choices in Real Estate Investment Trusts (REITs) and unregulated listed real estate investment companies in the U.S. for the period 1973-2011. We find that the ... -
Journal Writing: Exercises In Creative Thought and Expression
(1987-11-01)Claims that today’s college students are less able writers than their predecessors in some “Golden Age” of university instruction are legion in the discourses of college educators. Asking students to keep a journal using ... -
Joy and Disappointment in the Hotel Experience: Managing Relationship Segments
(2009-01-01)Purpose – The objective of this research is to provide insight into the management of service quality and emotions across customer relationships in the business‐to‐consumer market and to identify which segmentation method, ... -
Judging Similarity among Strings Described By Hierarchical Trees
(1982-08-01)The paper compares the tree-theoretical model of similarity judgement (in which the similarity between two objects is a function of the distance between them in a conceptual tree) with an averaging model of similarity ... -
Justice as a Dynamic Construct: Effects of Individual Trajectories on Distal Work Outcomes
(2011-01-01)Despite an amassing organizational justice literature, few studies have directly addressed the temporal patterning of justice judgments and the effects that changes in these perceptions have on important work outcomes. ... -
Key Elements in Service Innovation:Insights for the Hospitality Industry
(2008-11-01)For the hospitality industry, innovation is the oxygen that keeps concepts fresh and which attracts new customers, as well as encourages repeat customers. Although innovation requires creative thinking, coming up with a ... -
Key Issues in Strategic Human Resources
(2010-01-01)[Excerpt] This chapter, on strategic human resource management (SHRM), is really not for the hospitality human resources (HR) director. We already believe—whether through education and training, through insight gained from ... -
Key Issues of Concern for Food-service Managers
(2003-01-02)In a time of economic stagnation and international turbulence, the United States food-service industry finds itself struggling with long-term problems that can only be magnified by the current environment. While it would ... -
Key Issues of Concern in the Lodging Industry: What Worries Managers
(2009-03-01)Human resources management is the most troubling issue of concern to managers and executives in the lodging industry worldwide, according to a survey of 243 managers taken during 2008. The study identified a common set of ... -
Key Organizational Resources and the Sustainable Competitive Advantage of Cornell University’s School of Hotel Administration: Suggestions for Tourism & Educational Programs in China
(2006-01-01)Tourism and hospitality scholars and educational institutions in developing countries can benefit from systematic analysis of their counterparts in developed countries. Using the framework of sustainable competitive ... -
Labor Scarcity, Finance, and Innovation: Evidence from Antebellum America
(2018-03-18)This paper establishes labor scarcity as an important economic channel through which access to finance shapes technological innovation. We exploit antebellum America, a unique setting with (1) staggered passage of free ... -
Labor Scheduling Using NPV Estimates of the Marginal Benefit of Additional Labor Capacity
(1995-07-01)An extensive literature exists on the problems of daily (shift) and weekly (tour) labor scheduling. In representing requirements for employees in these problems, researchers have used formulations based either on the model ... -
Labor Scheduling, Part 1: Forecasting Demand
(1998-10-01)This paper focuses on forecasting demand for services, the first of a four-part series on developing effective workforce schedules. Serving customers well, at a reasonable cost, requires the proper number and mix of ... -
Labor Scheduling, Part 2: Knowing How Many On-duty Employees to Schedule
(1998-12-01)[Excerpt] You've figured out how many customers to expect, and now you need to decide how many employees to schedule. Alas, to do that well is more complicated than you might think. Labor scheduling constitutes a large ... -
Labor Scheduling, Part 3: Developing a Workforce Schedule
(1999-02-01)[Excerpt] “Who will help me bake this bread?,” asked the little red hen. “Not I,” said the dog. “Not I,” said the cat. “Not I,” said the mouse. “Then I will,” said the little red hen. Workforce scheduling a balancing act ... -
Labor Scheduling, Part 4: Controlling Workforce Schedules in Real Time
(1999-06-01)[Excerpt] Deploying labor effectively is one of the most important tasks that front-line managers perform in service organizations. When a restaurant has too few employees, or its employees have the wrong skills, the result ...
