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Browsing School of Hotel Administration by Title
Now showing items 498-517 of 2013
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Data-Driven Ethics: Exploring Customer Privacy in the Information Era
(2007-06-01)An examination of issues related to the collection and use of personal information by hotel companies finds that many consumers would like to retain control of their personal information. In particular, they are concerned ... -
Dealing with Shifting Labor Employment Sands
(2016-08-15)Changes in regulations and tighter interpretations of existing regulations engaged participants in 14th annual Labor and Employment Roundtable, hosted by the Cornell Institute for Hospitality Labor and Employment Relations. ... -
Deciding Whether to Offer “Early-Bird” or “Night-Owl” Specials in Restaurants: A Cross-Functional View
(2015-01-01)In a long history of capacity and demand management research in services, it has often been suggested that pricing discounts and specials can increase demand in off-peak periods. We examine this issue in the contexts of ... -
Decimal Dust, Significant Digits, and the Search for Stars
(2009-01-01)The practice of rounding statistical results to two decimal places is one of a large number of heuristics followed in the social sciences. In evaluating this heuristic, the authors conducted simulations to investigate the ... -
Decision-Makers' Perceptions of the Value and Impact of Visual Interactive Modelling
(1999-04-01)This article reports results from surveying decision makers who had used a visual, interactive (VI) model to aid their decision making. The survey was a follow-up to an earlier survey of modelers who had built at least one ... -
Dedicated or Combinable? A Simulation to Determine Optimal Restaurant Table Configuration
(2003-01-01)Using a computer simulation, one can determine what the optimum table arrangement would be for restaurants of various sizes that accept walk-in customers only and take no reservations. At issue is whether the restaurateur ... -
Deferring for Justice: How Administrative Agencies Can Solve the Employment Dispute Quagmire by Endorsing an Improved Arbitration System
(2017-06-01)[Excerpt] When it comes to the issue of pre-dispute mandatory arbitration, the concept of attaining justice for all parties in a vacuum instead of in comparison to the fall back—the litigation and agency adjudication ... -
Defining Competitive Sets of Hotel Brands Through Analysis of Customer Brand Switching
(1994-01-01)Identification of a lodging brand's competitive set is a necessary prerequisite to the formulation of effective marketing strategies. The authors use analytical techniques established in empirical studies of consumer ... -
Demand Management
(2010-01-01)[Excerpt] Pricing is one of the key drivers of firm profits. Revenue management (RM) is predicated on variable and responsive pricing actions in an effort to optimally match supply with demand. Historically, the matching ... -
Demand Management
(2011-01-01)[Excerpt] More than ever before, you and your operation need expertise in demand management, which involves strategies and tactics to encourage your guests to book your hotel or restaurant by dynamically managing demand ... -
Demand Management: Beyond Revenue Management
(2007-01-01)[Excerpt] Think of yield or revenue management (RM) as the base of a funnel where the demand for services pours into the top is managed using price, terms and conditions, layovers, and length of stay controls to optimise ... -
Demystifying Debt Yields
(2012-06-01)Like a thief in the night, debt yield ratios (DY) snuck into the offices of commercial mortgage lenders in the U.S. and took over loan sizing methodology. According to C-Loans.com, It is the money center banks and investment ... -
Designing a Self-Healing Service System: An Integrative Model
(2011-08-02)All service organizations seek to deliver the customer experience they planned. No organization is perfect, though, and so the best of them plan for inevitable failures. Since the experience exists in the minds of customers ... -
Designing and Delivering Effective Presentations
(1991-05-01)Public speaking becomes less stressful and more effective if the preparation and delivery are carried out in a step-by-step manner. Here’s a guide for oral-presentation planning. -
Designing and Positioning Food Services for Multicultural Markets
(1999-12-01)[Excerpt] Businesses that seek to develop an appropriate operations strategy for serving a multicultural customer market face challenges that are distinct from businesses that serve a relatively homogeneous local market. ... -
Determinant and Consequences of Female Attractiveness and Sexiness: Realistic Tests with Restaurant Waitresses
(2009-01-01)Waitresses completed an on-line survey about their physical characteristics, self-perceived attractiveness and sexiness, and average tips. The waitresses’ self-rated physical attractiveness increased with their breast sizes ... -
Determinants of Hotel Property Prices
(2013-11-20)Commercial real estate pricing has its foundations in present value theory although improved access to transaction data heightened interest in hedonic pricing models. Heretofore, the commercial property versions of these ... -
Determinants of Hotel Property Prices
(2015-01-01)Pricing commercial real estate has its foundations in present value theory. Recent improvements for accessing transaction data have stimulated interest in commercial property hedonic pricing models, the structures of which ... -
Determining Attribute Importance in a Service Satisfaction Model
(2004-11-01)Determining the importance that customers place on the product and service attributes that drive their satisfaction with, and loyalty to, service providers is an essential part of a firm’s resource allocation process. An ... -
Determining Materiality in Hotel Carbon Footprinting: What Counts and What Does Not
(2012-09-01)As hotel companies seek in good faith to determine and report their carbon footprints, often in response to stakeholder requests, the issue of materiality arises, in which the hotel firm must determine what factors are ...
