What do users think of us? Mining three years of CUL LibQUAL+ data (PowerPoint presentation)

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http://hdl.handle.net/1813/10842
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Author
O'Brien, Liane; Miller, Linda; Li, Xin
Abstract
This PowerPoint was presented at CUL's Professional Development Week on May 21, 2008. It presents a longitudinal view of CUL's LibQUAL+ data for the "core questions" that were asked in each of the three 2002, 2003 and 2005 surveys. The analysis focuses on showing similarities and differences between patron groups.
Date Issued
2008-05-22
Subject
LibQUAL+; Surveys; Service quality; Library users; Cornell University Library (CUL); Association of Research Libraries (ARL)
Type
Presentation

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