What do users think of us? Mining three years of CUL LibQUAL+ data (PowerPoint presentation)
O'Brien, Liane; Miller, Linda; Li, Xin
This PowerPoint was presented at CUL's Professional Development Week on May 21, 2008. It presents a longitudinal view of CUL's LibQUAL+ data for the "core questions" that were asked in each of the three 2002, 2003 and 2005 surveys. The analysis focuses on showing similarities and differences between patron groups.
LibQUAL+; Surveys; Service quality; Library users; Cornell University Library (CUL); Association of Research Libraries (ARL)