NetTracker User Survey
CUL is replacing NetTracker, a commercial web analytics package, with an in-house system for producing reports on the use of resources that reside on CUL-controlled servers. This survey was conducted at the request of Adam Chandler as leader of the team developing the in-house product. The primary goals of the survey were to solicit feedback from former NetTracker users to enable the in-house replacement to carry over as many of its desirable features as possible, to eliminate as many of its weaknesses and limitations as possible, and to add missing functionality. Survey subjects were chosen from a group of the heaviest former NetTracker users, as determined by web log analysis. A majority of subjects described NetTracker as a less than optimum solution to their need for web analytics, finding it to be either overkill, or not up to the level of sophistication they needed. A desire was voiced for a replacement product that provides basic hit count data for arbitrary time intervals, is fast, reliable, deployable on any CUL web site, and usable without IT staff intervention.
Cornell University Library; Web analytics; Library staff; User studies