Cornell University
Library
Cornell UniversityLibrary

eCommons

Help
Log In(current)
  1. Home
  2. Cornell SC Johnson College of Business
  3. Cornell Peter and Stephanie Nolan School of Hotel Administration
  4. School of Hotel Administration Collection
  5. SHA Articles and Chapters
  6. Safeguarding Your Customers: The Guest's View of Hotel Security

Safeguarding Your Customers: The Guest's View of Hotel Security

File(s)
Verma38_Safeguarding_your_customers.pdf (1.17 MB)
Permanent Link(s)
https://hdl.handle.net/1813/71904
Collections
SHA Articles and Chapters
Author
Feickert, Julie
Verma, Rohit
Plaschka, Gerhard
Dev, Chekitan S.
Abstract

A study of 930 hotel guests found relatively high acceptance of certain security measures, along with a willingness to pay extra for some of them. In particular, respondents were favorable to security cameras and requiring photo identification, and they would support having a first-aid kit in every hotel room. Study participants were mixed on more intrusive security efforts, such as metal detectors, visible security guards, and background checks of guests to see whether they have police records. Respondents younger than forty were both more likely to accept stringent security measures and more willing to pay for them. Women were also more supportive of strong security measures than were men, particularly men who are frequent travelers.

Date Issued
2006-08-01
Keywords
hotel safety
•
hotel guest preferences
Rights
Required Publisher Statement: © Cornell University. Reprinted with permission. All rights reserved.
Type
article

Site Statistics | Help

About eCommons | Policies | Terms of use | Contact Us

copyright © 2002-2026 Cornell University Library | Privacy | Web Accessibility Assistance